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Team Leader Customer Support Jobs in Bangalore - Bounce

Team Leader Customer Support

Bounce
experience-icon 2.5 to 3 Years
salary-icon Not disclosed
qualification-icon Any Post Graduate, Any Graduate
Expired

Posted: 09 Sep 19

Job Description

Team Leader Customer Support

Job Summary & Responsibilities:
  • Managing day to day planning, operational challenges and solving problems of a team of agents.
  • Monitor, identify and resolve performance/behaviour issues using prescribed performance management techniques 
  • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.
  • Attrition Management, managing attendance and staffing based on present day scheduling on a day to day basis 
  • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures
  • Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.
  • Adhering to Process SLA
  • Conduct periodic Call Calibrations within the team with best practice sharing as the objective.

Requirements 
  • 2+ years of experience in a similar role 
  • Should have Excellent communication skills in English. Kannada and Hindi language will be added advantage
  • Should be good in MS excel and possess good analytical skills 
  • Good Team player with a positive attitude
  • Ability to work under pressure
  • Should be flexible with Shifts.

Job Particulars

Education Any Post Graduate, Any Graduate
Who can apply Experienced (2.5 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id694096
Locality Address
Country India

About Company

Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. 

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