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Team Leader Customer Support Jobs in Bangalore - Bounce

Team Leader Customer Support
Bounce
Any Graduate, Any Post Graduate
2.5 to 3 Years
Team Leader Customer Support Jobs in Bangalore - Bounce
Last Date 08 Nov 2019
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Bounce - Job Details

Date of posting: 09 Sep 19
Team Leader Customer Support

Job Summary & Responsibilities:
  • Managing day to day planning, operational challenges and solving problems of a team of agents.
  • Monitor, identify and resolve performance/behaviour issues using prescribed performance management techniques 
  • Helping team members to overcome the performance barriers by effective coaching and feedback consistently.
  • Attrition Management, managing attendance and staffing based on present day scheduling on a day to day basis 
  • Conduct pre-shift and post shift huddles to discuss the day to day updates on policies and procedures
  • Conduct Team meetings periodically and discuss team achievements and shortfalls. Involve team in decision making to set up a plan for the month based on shortfalls.
  • Adhering to Process SLA
  • Conduct periodic Call Calibrations within the team with best practice sharing as the objective.

Requirements 
  • 2+ years of experience in a similar role 
  • Should have Excellent communication skills in English. Kannada and Hindi language will be added advantage
  • Should be good in MS excel and possess good analytical skills 
  • Good Team player with a positive attitude
  • Ability to work under pressure
  • Should be flexible with Shifts.

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (2.5 to 3 Years)

About Bounce

Bounce (formerly known as Metro Bikes) is India's first smart mobility solution, with a mission of making daily commute stress-free, time-saving, reliable and convenient. 

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Bounce recruiting Team Leader Customer Support Experienced(2.5 to 3 Years) candidates candidates nearby Bangalore.Bounce vacancies for Team Leader Customer Support is recruited through Written-test, Face to Face Interview etc.
Bounce Company recruits a lot of Experienced(2.5 to 3 Years) candidates candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Team Leader Customer Support position in Bounce. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Bounce recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Bounce and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Bounce and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Bounce and near your city and get a secured career.