Team Leader Jobs in Bangalore

Team Leader

TCT

0 Years

Not disclosed

Expired

Posted: 09 Apr 19

TEAM LEADER OPERATIONSEXPERIENCE: ATLEAST SHOULD CARRY 2YEARS AS TEAM LEADER
Eligibility:

(Mandatory) Should be from International BPO Background (Voice process process),worked as Team Leader at least for the period of 2 years on papers.
The person will be responsible for KPI Analysis & KRA, Attrition Management, Escalation and People Management day to day operations
Team lead will be responsible for leading and managing his team to drive daily production, ensure best in class quality and CSAT thereby oversee day to day operations.
It would need one to drive continuous improvement towards meeting and exceeding targets. Generate and present reports relating to team and business performance.
It would involve leading by example and be hands on to develop, coach, train, induct and formally appraise employees to set performance standards.
To recognize achievements and work with the employee in addressing performance issues as well as being engaged with them.
Provide coaching and feedback to the team specifically on process with CSAT and efficiency as key parameters.
Review quality feedback and drive the team towards best quality and containing escalations.
Monitor and manage daily workflow and staffing needs and manage department metrics and goals like SLA & ASA, email Resolution & TAT
Team handling experience.

Skill Sets:

Good communication skills, both spoken and written & good presentation skills.
Ability to be proactive, the zeal to deal and manage specific situations appropriately and effectively, eye for detail and to be an avid learner.
Fulfill all required parameters of a customer-service based role involving multitasking, flexibility and the ability to quickly adapt to changes with respect to roles, tasks and scenarios etc .
Good organizational and time-management skills to achieve best results in terms of work-management