Team Leader Jobs in Bangalore - TCT

Team Leader
Bangalore(Koramangala )
Any Graduate, Any Post Graduate
2015 - 2017
Last Date 08 Jun 2019
This Job is Expired

TCT - Job Details

Date of posting: 09 Apr 19
  • (Mandatory) Should be from International BPO Background (Voice process process),worked as Team Leader at least for the period of 2 years on papers. 
  • The person will be responsible for KPI Analysis & KRA, Attrition Management, Escalation and People Management day to day operations
  • Team lead will be responsible for leading and managing his team to drive daily production, ensure best in class quality and CSAT thereby oversee day to day operations. 
  • It would need one to drive continuous improvement towards meeting and exceeding targets. Generate and present reports relating to team and business performance.
  • It would involve leading by example and be hands on to develop, coach, train, induct and formally appraise employees to set performance standards.
  • To recognize achievements and work with the employee in addressing performance issues as well as being engaged with them.
  • Provide coaching and feedback to the team specifically on process with CSAT and efficiency as key parameters.
  • Review quality feedback and drive the team towards best quality and containing escalations.
  • Monitor and manage daily workflow and staffing needs and manage department metrics and goals like SLA & ASA, email Resolution & TAT
  • Team handling experience.
Skill Sets:
  • Good communication skills, both spoken and written & good presentation skills.
  • Ability to be proactive, the zeal to deal and manage specific situations appropriately and effectively, eye for detail and to be an avid learner.
  • Fulfill all required parameters of a customer-service based role involving multitasking, flexibility and the ability to quickly adapt to changes with respect to roles, tasks and scenarios etc .
  • Good organizational and time-management skills to achieve best results in terms of work-management

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : BSc/BCA/BBM
Hiring Process : Written-test, Face to Face Interview, Group Discussion
Who can apply : Freshers

About TCT

Recruiting Staffing and fulfilling client's requirement
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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TCT recruiting Team Leader candidates nearby Bangalore(Koramangala ).TCT vacancies for Team Leader is recruited through Written-test, Face to Face Interview etc.
TCT Company recruits a lot of candidates every year based on the skills Customer Relationship, Customer Service. The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore(Koramangala ) can apply for Team Leader position in TCT. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the TCT recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of TCT and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of TCT and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in TCT and near your city and get a secured career.