Team Leader Jobs in Mumbai - Epicenter Technologies Pvt. Ltd
Team Leader
Epicenter Technologies Pvt. Ltd
Expired
Posted: 18 Sep 19
Job Description
Team Leader
No.of position: 01 (One)
Work Location: Bhayander, Mumbai
Total Experience: 1-6 years
Age: >35 years
Management skills:
- Client Relationship management
- Processes
- People Management
Suggest search keywords: Team management, Operations, Team Leader
Education requirement: HSC/Graduate in any Stream
Other skills:
- Good Communication Skills/ /Problem Solving/People Skills
- Empathy, Assertiveness and leadership are key skills for this role
- Prior experience in managing operations of more than 46 agents
- Multi lingual - Knowledge of a south language will be an added advantage if hiring for a process which has linguistic agents.
Roles and responsibilities:
- Responsible for all activities related to the projects handled, allocate resources & set processes, optimizing resources with respect to cost & utilization.
- Plan, implement & monitor deliverables for the teams reporting to him
- Coordinate with other departments for smooth implementation of work
- Responsible for maximizing revenue & minimizing cost.
- Coordination with the Clients, Experience in Client Management and Interaction will be preferred.
- Responsible for Daily Operational Reports.
- Responsible for morale & motivation of the staff.
- Responsible to train & create growth opportunities for Subordinates.
- Managing Employee Relations, conducting Skip Level meetings and improving employee connect
- Ability to liaise with relevant support departments stakeholders
- Ability to create an environment of trust and fairness, and drive organizational culture and values
Technical skills:
- Analytical Skills and data analysis using excel
- PowerPoint making and presentation skills
- Readiness to work in various shifts and weekends based on organizational requirements
- Basic understanding of key Financial evaluations and sensitivity to managing process PandL
- Strategy development and knowledge of operational metrics like attrition, service levels etc…
- Should have the ability to create staffing and scheduling models and prepare RCA and improvement action plans
- Good negotiation and persuasive skills
Job Particulars
Role others
Education 12th Pass (HSE), Any Graduate
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id701972
Job Category 1 to 3 Yr Exp
Locality Address
State Maharashtra
Country India
About Company
Epicenter is a leading provider of Business Process Management Solution’s, founded in the year 2000 and began its operations in 2001. Epicenter is a joint endeavor of B. N. Kalyani - Chairman of the $ 3 Billion Kalyani Group, a leading industrial house in India, Ken Eldred - Co-founder of $ 35 Billion Ariba Technologies and Pravin Gandhi (Infinity Ventures) - Co-founder of the Hinditron group of companies which merged with Digital in 1988.
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