Team Leader Jobs in Mumbai - Eureka Outsourcing Solutions
Team Leader
Eureka Outsourcing Solutions
Expired
Posted: 02 Jan 18
Job Description
Role & Responsibilities:-
- To manage a team of 15-25 CSA's working towards pre-defined targets
- Ensure prompt and accurate service and achievement of targets
- Manage day-to-day activities of the team (viz; briefing, feedback and, monitoring) and ensure compliance to procedures and policy guidelines, encourage and motivate agents in a high pressure job environment
- Develop agent skill sets and manage personal development goals for the agents
- To be accessible when a CSE has grievance that needs escalation.
- Manage shrinkage & attrition for their respective teams as per the process and organizational goals.
- Conduct meetings regularly to ensure open communication and devise an action plan to address issues/ concerns raised by the team (Internal & Client requirements)
- Respond and resolve issues arising out of work or from within the team or across departments that may have a bearing on team effectiveness
- Need-based escalation of decisions and ensure proper follow-up of the same
- Graduate/ UG
- Minimum 1 year of experience as a Team Leader(Inbound process)
- Should have knowledge of working on dialer and dialer management
- Self motivated professional, passionate about managing people & driving numbers
- Hard working, able to multi-task effectively and adept at team orientation & problem solving
- Stress taking ability
Job Particulars
Role others
Education Any Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id371919
Job Category Others
Locality Address Thane
State Maharashtra
Country India
About Company
EOS is a global professional services organization focused on digital & technology innovation in delivering high-quality services. With immense domain expertise across industry verticals and a strong digital footprint, we are committed to provide strategic partnership to our clients, helping them transform their business, reduce cost, and improve productivity.
We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized solutions for client's niche requirements. Our teams work in constant Endeavour to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Networks to provide omni-channel solutions to manage end-to-end customer life cycle management.
With multiple offices & clients spread across the globe, team EOS constantly thrives for excellence & customer delight through innovation, for which we have won several awards & accolades across multiple forums.
We have a diverse business portfolio comprising of a mix of BPM and KPO services. Our expertise lies in designing & implementing technology based customized solutions for client's niche requirements. Our teams work in constant Endeavour to provide cutting edge technology using Artificial Intelligence and Deep Learning Neural Networks to provide omni-channel solutions to manage end-to-end customer life cycle management.
With multiple offices & clients spread across the globe, team EOS constantly thrives for excellence & customer delight through innovation, for which we have won several awards & accolades across multiple forums.
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