Team Leader Jobs in Pune - Intelenet Global Service Pvt Ltd

Intelenet Global Services  is Hiring for Team Leader                

Roles & Responsibilities:

• Manage a large and diverse team of CSAs working towards pre-defined targets
  
• Responsible for maintaining discipline and absenteeism of team on the floor
  
• Responsible for staff retention within the team
  
• To conduct and initiate weekly/monthly team and client meetings on regular basis to ensure all problems are dealt with effectively & efficiently
  
• To identify training / coaching needs of the team members and provide the same to the Manager
  
• To assist new members of the team by updating knowledge & bridge process gaps
  
• Be directly responsible towards fostering the development of team by motivating them
  
• To ensure team achieve productivity and quality roster adherence
  
• Ensure the professional and ethical conduct of team members
  
• Accountable for smooth flow of operations

Eligibility:

• Any Graduate/ Post Graduate also.                                                               
  
• Good Comm. Skills
  
• Min 6 months & 1+ year of exp as on Papers.
  
• Good analytical skills in English
  
• Good Exposure in Team Handling, Sr. CSA, Acting Team Leader.
  
• Good Knowledge in Inbound Voice Process.
  
• Ability to work well in and promote a team environment
  
• Quality focuses Good Team Management.
  
• Willingness to work 24*7 shifts
  
• Female Employees will have rotational day shifts.
  
• Salary: As per Co. Standards
  
• Joining Status: Immediate