Call 2 Connect jobs for Team Leader - Motor Insurance in Mumbai. Last Date to apply: 15 Sep 2025
Team Leader - Motor Insurance
Job Description
Overview
We are seeking an experienced and dynamic Team Leader – Motor Insurance to manage and guide a team of sales or operations executives handling motor insurance (including two-wheelers, private cars, and commercial vehicles). This role is critical to ensure that the team achieves its performance targets related to policy issuance, renewals, customer service, and cross-selling of add-ons.
The ideal candidate should have a strong background in general insurance (especially motor), excellent leadership skills, and the ability to drive results while maintaining a high level of customer satisfaction and compliance.
Key Responsibilities
1. Team Management
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Supervise and lead a team of Motor Insurance Executives or Agents.
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Allocate daily tasks, monitor performance, and provide necessary guidance and training.
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Motivate the team to achieve monthly targets in terms of new business, renewals, and customer service metrics.
2. Sales & Business Development
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Ensure achievement of sales targets for motor insurance (new policies, renewals, and add-ons like zero depreciation, roadside assistance, engine protection, etc.).
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Guide the team in cross-selling and up-selling relevant motor insurance products.
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Identify opportunities for business growth through dealers, agents, and walk-in customers.
3. Operations & Process Oversight
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Oversee smooth policy issuance and documentation through online portals or insurer systems.
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Ensure correct premium calculation, endorsements, cancellations, and renewals are processed accurately.
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Resolve discrepancies in documents, RCs, claim history, and policy details.
4. Customer Service & Issue Resolution
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Address escalated customer queries or complaints related to motor insurance policies.
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Ensure timely follow-up on renewals and claim support.
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Ensure the team delivers excellent service with fast turnaround and professionalism.
5. Reporting & Analysis
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Track daily, weekly, and monthly team performance and KPIs.
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Prepare sales and operational reports for senior management.
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Analyze data to identify trends, bottlenecks, and areas for improvement.
6. Training & Compliance
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Conduct training sessions on product knowledge, regulatory changes, and system updates.
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Ensure team members follow IRDAI guidelines and internal compliance protocols.
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Stay updated on latest insurance product features, underwriting guidelines, and claim policies.
7. Coordination
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Liaise with underwriters, insurers, surveyors, and support teams for approvals, claim assistance, and policy customizations.
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Coordinate with marketing, IT, and back-office teams for campaign support and technical issue
Technical Skills
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Proficient in using motor insurance quotation and issuance platforms
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Basic knowledge of Microsoft Excel, email communication, and CRM systems
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Understanding of claim procedures, add-on covers, and underwriting terms
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Familiarity with RTO processes, RC book, engine/chassis number details, and IDV calculation
Soft Skills
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Strong leadership and team motivation abilities
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Excellent communication and interpersonal skills
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Result-oriented with a focus on sales and customer satisfaction
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Problem-solving mindset and ability to handle pressure
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Strong organizational and time management skills
More information about this Team Leader - Motor Insurance Job
Please go through the below FAQs to get all answers related to the given Team Leader - Motor Insurance job
- What are the job requirements to apply for this Team Leader - Motor Insurance job position?
- Ans: A candidate must have a minimum of fresher as an Team Leader - Motor Insurance
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Leader - Motor Insurance is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Leader - Motor Insurance position?
- Ans: There are immediate 1 job openings for Team Leader - Motor Insurance in our Organisation.
Job Particulars
About Company
Mumbai 
2 to 3+ Years 
Salary not disclosed 
12th Pass (HSE) 
