Team Leader - Motor Insurance Jobs Opening in Connect 2Cconncect at Kandivali East, Mumbai
Job Description
Hiring: Team Leader - Motor Insurance
Job Summary:
We are looking for an experienced and proactive Team Leader - Motor Insurance to lead our motor insurance claims or sales team. The Team Leader will be responsible for supervising day-to-day activities, guiding team members, ensuring targets and service standards are met, and enhancing overall operational efficiency.
This role requires a strong understanding of motor insurance policies, claims processes, and excellent leadership skills to motivate and manage a team effectively.
Key Responsibilities:
1. Team Management and Leadership
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Supervise and mentor a team of insurance claims executives or sales representatives focused on motor insurance.
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Assign tasks, monitor performance, and provide regular feedback and coaching.
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Conduct team meetings to discuss targets, challenges, and process improvements.
2. Claims Processing / Sales Oversight
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Oversee motor insurance claims handling, ensuring compliance with company policies and regulatory requirements.
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Guide the team in assessing, investigating, and settling motor insurance claims accurately and promptly.
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If sales-focused, monitor sales pipelines, lead generation, and closure rates for motor insurance products.
3. Customer Service and Quality Assurance
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Ensure the team maintains high customer service standards during interactions with policyholders, repair shops, and other stakeholders.
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Review and improve processes to reduce errors, disputes, and claim rejections.
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Handle escalated customer complaints or complex claims professionally.
4. Reporting and Documentation
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Prepare and submit regular reports on team performance, claim statuses, sales targets, and customer feedback.
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Maintain accurate records of claims, investigations, and customer communications.
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Analyze data to identify trends, risks, and opportunities for process optimization.
5. Training and Development
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Identify training needs and facilitate skill development programs for team members.
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Keep the team updated on changes in motor insurance regulations, policies, and company procedures.
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Encourage a culture of continuous improvement and knowledge sharing.
6. Collaboration
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Coordinate with other departments such as underwriting, legal, and finance to resolve complex cases.
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Liaise with external partners like garages, surveyors, and regulators.
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Support senior management in strategic planning and implementation of new motor insurance initiatives.
Technical Skills:
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Strong knowledge of motor insurance policies, claims processes, and regulatory environment.
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Proficient in insurance software and MS Office applications.
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Ability to analyze data and prepare comprehensive reports.
Soft Skills:
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Excellent leadership and team management abilities.
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Strong communication and interpersonal skills.
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Problem-solving mindset with attention to detail.
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Customer-focused with ability to handle escalations calmly.
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Ability to motivate and inspire team members to achieve targets.
More information about this Team Leader - Motor Insurance Job
Please go through the below FAQs to get all answers related to the given Team Leader - Motor Insurance job
- What are the job requirements to apply for this Team Leader - Motor Insurance job position?
- Ans: A candidate must have a minimum of fresher as an Team Leader - Motor Insurance
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Leader - Motor Insurance is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Leader - Motor Insurance position?
- Ans: There are immediate 1 job openings for Team Leader - Motor Insurance in our Organisation.
Job Particulars
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