Home credit india finance pvt ltd jobs for Team Leader- Tele Collection in Gurgaon. Last Date to apply: 04 Feb 2025
Team Leader- Tele Collection
Job Description
1.Manage & motivate team of 20 operators.
2.Manage the Collection process for assigned campaign(s)
3.Ensure operator are delivering individual calls target, SLA & KPI
4.Maximize Productivity by increasing Kept/Call, RPC%,PTP%, & Kept%
Monitoring calls, Coaching and Feedback, Bottom Quartile Management, Individual Target settings, Weekly and monthly one on ones, Analysing relevant reports, making reports and reporting to management on areas of improvement.
5.Conducting team meetings, pre/post/mid shifts.
6.To recruit, induct, develop and support a team delivering front line customer services to ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Dialer Knowledge preferred.
7.To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the operation of the Contact Centre.
8.Attrition , Shrinkage, roster management.
9.Managing PIP (Performance improvement Plan) of the team members
More information about this Team Leader- Tele Collection Job
Please go through the below FAQs to get all answers related to the given Team Leader- Tele Collection job
- What are the job requirements to apply for this Team Leader- Tele Collection job position?
- Ans: A candidate must have a minimum of fresher as an Team Leader- Tele Collection
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, Other Graduate
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Leader- Tele Collection is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Leader- Tele Collection position?
- Ans: There are immediate 1 job openings for Team Leader- Tele Collection in our Organisation.
