Team Member Customer Helpdesk Jobs Opening in Yotta Data Center at Airoli, Ghansoli, Kopar Khairane, Mumbai, Navi Mumbai
Job Description
JD - Team Member Customer Helpdesk
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Job Responsibilities |
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· Answer / reply on customer phone calls & mails. · Understand the customer request / incident and create a ticket and map it to the correct technical teams. · Coordinate with customer, internal tech teams, vendor team, cross department. · Maintain the Response & Update SLA. · Publish communication based on activities, incident, etc. · Educate customer on Yotta's customer portal. · Make the shift in charge aware of alerts generated which are critical. · Coordinate with cross department as and when required. · Every communication to be documented on mail. · Identify issue which are a hindrance in day-to-day operations and have it added in the Shift lead’s tracker. · Alert the Shift In charge based on criticality of Alert / customer’s mail. · publishing reports in every shift. · Ensure Compliance to all the management systems of the organization |
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Good to have Skills: |
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• Routing protocols: OSPF, EIGRP, BGP, etc. • Good command on communication skills i.e., verbal & written. • Good analytical skills. • Basic awareness of all the technologies • Good at Excel • Follow & commit with Yotta’s Policy statements (e.g. QMS/EMS/OHS/ISMS/PIMS/ITSM etc.) • Undertake applicable training as communicated from time to time. • Participation in Risk assessment process, contribute in achieving departmental & management system objectives & Assist in maintaining PIMS controls throughout personal data lifecycle. • Rotational Shift- 24*7 |
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Behavioral Attributes: |
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Qualification and Experience: |
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More information about this Team Member Customer Helpdesk Job
Please go through the below FAQs to get all answers related to the given Team Member Customer Helpdesk job
- What are the job requirements to apply for this Team Member Customer Helpdesk job position?
- Ans: A candidate must have a minimum of fresher as an Team Member Customer Helpdesk
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Team Member Customer Helpdesk is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Team Member Customer Helpdesk position?
- Ans: There are immediate 1 job openings for Team Member Customer Helpdesk in our Organisation.
Job Particulars
About Company
Yotta Data Services is powering Digital Transformation with Scalable Cloud, Colocation, and Managed Services.
Yotta Data Services offers a comprehensive suite of cloud, data center, and managed services designed to accelerate digital transformation for businesses of all sizes. With state-of-the-art infrastructure, cutting-edge AI capabilities, and a commitment to data sovereignty, we empower organisations to innovate securely and efficiently.
Mumbai 
Freshers 
Salary not disclosed 
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LLM, B.Arch, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, BACHELOR OF MUSIC, BBS, BFA, Ayurveda PG, BLT, BNYS, BPT, BUMS, DA, DFM (FORENSIC), DM, DOMS (OPTHOLMOLOGY), Master of Public Health, MHA(HEALTH), MPT, ANM, B PEd, B Plan, B Voc, BCJ, BHA, BBT, BLS, BNg, BPA, BPH, BTA, BTH, BTTM, BVA, BVSc and AH, D Ed, D Pharma, M PED, M Pharma, MBE, MBS, Master in Marketing, Master of International Business, MCJ, MFA, MFM, MHM, MIT, MLT, MMS, MPA, MPH, MPHA, MPHW, MPVA, MRM, MRMLV, BFT, MFT, BMS, Other Graduate, Other Post Graduate
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Freshers
Salary not disclosed
Diploma, BCA, BE/B.Tech
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B.Com, BA, BCA, MBA/PGDM, BHM, BSc
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B.Com, BA, BBA/BBM, LLB
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0 to 0.6 Years
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1 to 2 Years
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B.Com
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0 to 3+ Years
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12th Pass (HSE)
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BE/B.Tech
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0.6 to 1 Years
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12th Pass (HSE)
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Salary not disclosed
Diploma
Mumbai
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Salary not disclosed
Any Graduate 
