Tech Support Associate Jobs in Bangalore - IBM
Job Description
Introduction
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Responsibilities
Required Technical and Professional Expertise
Preferred Technical and Professional Expertise
A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers. With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise. If you enjoy helping people with technical issue, you’ll love your career at IBM.
Your Role and Responsibilities
Responsibilities
- As a passionate, talented advisor, you will be an integral part of this support team that will deliver a new 'white glove' experience for our end users.
- As one of the first to join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver.
- You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.
- Adopt the given technology to meet the drift of customer and business requirements.
- Research, analysis, documentation, and presentation of effective methods of consolidating various jobs/workflows/started tasks and automating them to prevent manual intervention from Operations.
- Analyze performance issues while providing technical consultation and inquiries from the other IT technical teams
- Support for recovery processes to support high availability initiatives.
- Evaluating and projecting impacts of actual or proposed changes in jobs codes wherever necessary or in the job scheduler.
- Aid with identifying problem management trends.
Required Technical and Professional Expertise
- At least 2 years Windows support experience professionally and/or personally
- At least 2 years professional troubleshooting expertise
- Customer support experience and service focus
- Active listener with flexibility to modify approach and adapt to customer needs
- Ability to multi-task.
- Proven problem-solving skills.
- Knowledge sharing attitude.
Preferred Technical and Professional Expertise
- Proficient in working with high availability environment along with alignment to process (ITIL)
- Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
- Intuitive individual with an ability to manage change and proven time management.
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed.
Job Particulars
Education BE/B.Tech, Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1253185
Job Category Tech Support
Locality Address
State Karnataka
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed 'International Business Machines' in 1924.
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