Tech Support Engineer Jobs Opening in JAMP TECHNOLOGIES at Marathahalli, Bangalore
Job Description
Job Description:
Designation: Tech Support Engineer
More information about this Tech Support Engineer Job
Please go through the below FAQs to get all answers related to the given Tech Support Engineer job
Designation: Tech Support Engineer
Job location: Marathalli surrounding Bangalore
Educational Qualification: Diploma / UG / PG
Remuneration: 12 to 15K( Petrol allowance - Extra )5lakhs insurance
Knowledge in Laptop spares replacement like motherboard, battery, keyboard, screen and all related to it is desired. Field support job. Dell laptops services.
Note:
1. Experienced Candidates will get salary from first month onwards others post Training
2. Freshers also ok, Training will be provided.
3. Job notice period one month.
Interested person send email your resume to us
Key Responsibilities:
1. Hardware Diagnosis and Repair:
-
Diagnose hardware issues in Dell laptops, including motherboard failures, power-related issues, faulty screens, damaged keyboards, and battery problems.
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Perform component-level replacement for defective laptop parts such as motherboards, RAM, hard drives/SSDs, touchpads, hinges, fans, display panels, and more.
-
Utilize standard hardware diagnostic tools and Dell proprietary utilities to identify faults.
2. Field Support and Onsite Service:
-
Travel to customer locations within the designated service area to provide onsite repair services.
-
Ensure timely resolution of hardware issues while maintaining high service quality standards.
-
Manage time effectively to meet daily schedules and attend to multiple service calls if needed.
3. Spare Part Handling and Documentation:
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Maintain inventory of laptop spare parts, tools, and accessories required for field repairs.
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Accurately document all repair activities, including problem diagnosis, parts replaced, and actions taken, in service management systems or job sheets.
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Handle returned defective parts as per company protocols and assist in warranty claims or replacement procedures.
4. Customer Interaction and Service Excellence:
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Provide clear explanations to customers regarding the nature of issues and the steps taken to resolve them.
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Offer basic troubleshooting advice to users and educate them on preventive maintenance.
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Maintain a courteous and professional demeanor during all customer interactions.
5. Collaboration and Escalation:
-
Work closely with the internal support team for technical assistance or escalations involving complex hardware faults.
-
Communicate with vendors or Dell support teams when required for advanced diagnostics or warranty approvals.
More information about this Tech Support Engineer Job
Please go through the below FAQs to get all answers related to the given Tech Support Engineer job
- What are the job requirements to apply for this Tech Support Engineer job position?
- Ans: A candidate must have a minimum of fresher as an Tech Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tech Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tech Support Engineer position?
- Ans: There are immediate 1 job openings for Tech Support Engineer in our Organisation.
Job Particulars
Education Diploma
Who can apply Freshers
Hiring Process Written-test, Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id2707256
Job Category Diploma , Tech Support
Locality Address Marathahalli
State Karnataka
Country India
About Company
We provide IT services all over Bangalore.
Desktop Computer Sales and Services
Laptop Sales and Services
CCTV
Networking
Server support
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