Tech Support Executive jobs - Bangalore - ZaranTech Software Pvt Ltd - 1 to 5 years of experience - 18 November 2021
Tech Support Executive
1 to 5 Years 
20000 - 30000 Monthly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate 
Job Description
1. Daily resolve Tickets raised by students with a turnaround time of less than 24hrs.2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser related issues.3. Escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.4. Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.5. Take full ownership of customer problems/cases, monitor for proper and on time feedback.6. Act as the front line T2 technical contact to interact with customers (business partners and direct customers).
Job Particulars
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