Tech Support Executive jobs - Bangalore - ZaranTech Software Pvt Ltd - 1 to 5 years of experience - 18 November 2021

Tech Support Executive
ZaranTech Software Pvt Ltd
ZaranTech Software Pvt Ltd
Last Date 18 Dec 2021
This Job is Expired

ZaranTech Software Pvt Ltd - Job Details

Date of posting: 18 Nov 21

1. Daily resolve Tickets raised by students with a turnaround time of less than 24hrs.2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser related issues.3. Escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.4. Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.5. Take full ownership of customer problems/cases, monitor for proper and on time feedback.6. Act as the front line T2 technical contact to interact with customers (business partners and direct customers).

Job Summary

Job Type : Full Time
Job Category :
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 5 Years)
State : Karnataka
Country : India

About ZaranTech Software Pvt Ltd

This Job is Expired
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