Tech Support Executive Jobs in Bangalore - Telecive Consultancy
Job Description
- Address customer questions and concerns regarding their company's products.
- These professionals answer incoming phone calls from customers and troubleshoot technical problems.
- Working with customers/employees to identify computer problems and advising on the solution
- Logging and keeping records of customer/employee queries
- Analysing call logs so you can spot common trends and underlying problems
- Updating self-help documents so customers/employees can try to fix problems themselves.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id383789
Job Category BSc/BCA/BBM , Tech Support
Locality Address
State Karnataka
Country India
About Company
TeleCive Consultancy
Jobs By Location
Bangalore
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