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Tech Support Executive Jobs in Bangalore - Telecive Consultancy

Tech Support Executive
Telecive Consultancy
BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com
10000 - 15000 Per Month
Telecive Consultancy
Last Date 08 Apr 2018

Telecive Consultancy - Job Details

Date of posting: 07 Feb 18
  • Address customer questions and concerns regarding their company's products. 
  • These professionals answer incoming phone calls from customers and troubleshoot technical problems.
  • Working with customers/employees to identify computer problems and advising on the solution
  • Logging and keeping records of customer/employee queries
  • Analysing call logs so you can spot common trends and underlying problems
  • Updating self-help documents so customers/employees can try to fix problems themselves.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients

Hiring Process : Face to Face Interview

About Telecive Consultancy

TeleCive Consultancy
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Telecive Consultancy recruiting Tech Support Executive fresher’s in Bangalore. The Telecive Consultancy vacancies for Tech Support Executive is filled through Face to Face Interview etc.
Telecive Consultancy jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with BBA/BBM, BSc, BCA, BSW, BEd, BFA, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Tech Support Executive should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Telecive Consultancy recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Telecive Consultancy and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Telecive Consultancy and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.

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