Tech Support Executive Jobs in Bangalore - Zarantech Software Pvt. ltd

Job Profile:
As a Technical Support Executive, you will be first trained in various technologies we use. Then you will be required to provide Support on these issues from our customers, students and internal issues using the ticketing system. You are supposed to have an excellent technical background.

Job Description1. Developing a deep knowledge of Google and Microsoft range of application (Google apps, google drive, Microsoft Office).2. Solve basic common user problems in real time, including software functionality problems and questions; data communication/internet/networking troubleshooting; installation problems and questions; and OS and browser related issues.3. Escalate top priority, production-critical issues to the appropriate technical staff. Completely involved in troubleshooting technical problems.4. Maintain ownership of issues until resolution.Resolve incidents in a timely manner as per SLAs.5. Take full ownership on customer problem/cases, monitor for proper and on time feedback.6. Act as the front line T2 technical contact to interact with customers (business partners and direct customers).7. Work closely with the sales coordinators. Follow the visit and escalate for technical or business emergency.8. Try to resolve the case remotely, if can't resolve due to complex, urgency, ability escalate to the higher team.