Tech Support Executive Jobs in Hyderabad - Cmi

Job Description :

• Greetings from Level 7 MNC!!!!
  
• Hiring for Technical Support Associates - Voice Process
  
• Employer: Level 7 MNC
  
• Role: Technical Support Associate (International Voice Process)
  
• Work Location: Hyderabad (Hi-Tech City office)
  
• Experience: 1 to 10 years
  
• Notice Period: Preferably Immediate

• Candidate should be aware of basic technical knowledge in LAN, WAN and handling basic Internet issues. 
  
• Troubleshooting of technical related issues and ensure to resolve the issues or queries over the call.
  
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  
• Candidate should be flexible to work in 24*7 environments (US Shift), comfortable to work in night shifts.
  
• Transport facility available (Pick & Drop).
  
• 5 days working.
  

• Pleasant, professional and courteous personality.
  
• Excellent Problem Solving and Customer Service Skills
  
• Ability to think creatively and should have positive attitude.
  
• Strong analytical & Interpersonal skills
  

• Any Graduate with o 1 year of technical support and 1 year of customer support experience is eligible..
  
• Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions.
  
• Should be quick learner and self-motivated.
  
• Salary: INR 2,75,000 - 4,00,000 P.A.
  
• Industry:BPO / Call Centre / ITES
  
• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations
  
• Role Category:Voice
  
• Role:Associate/Senior Associate -(Technical)
  
• Employment Type:Permanent Job, Full Time