Tech Support Executive Jobs in Kochi - Vishwa Transcription Services

Tech Support Executive

Vishwa Transcription Services

0 Years

11000 - 13000 Monthly

Expired

Posted: 14 Jan 21

Job Description

The primary role of the Technical Support Executive is to provide workflow support to all the users (employees), both office based employees and home based employees (remote users). This will include providing primary troubleshooting help for desktop/OS/Software where needed.

Responsibilities and Duties

Monitoring workflow using work monitoring tools.
Responsible for providing first level remote support
Prepare work status and update on status group for every two hours.
Responsible for creating new user profile for new employees And responsible for resetting user password of existing employees if needed.
Responsible for maintain the company strategy like Designing, Implementing and maintenance of enterprise network components.
Answering technical queries and dealing with often frustrated users.
Administrating and troubleshooting Windows client operating systems.
Responsible for reply to client mails within 10 minutes.

Required Experience and Qualifications
Qualification: Any Graduate (eg. BCA, MCA, B.Tech, Diploma etc.)
Any networking certifications like MCSE or CCNA will be added advantage.
Proficiency in MS Office required (esp. MS Excel, Word, Outlook etc.)

Good communication skills (spoken and written Business English)

Local candidates only

Job Types: Full-time, Fresher