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Tech Support Executive Jobs Opening in I Code Technologies Pvt Ltd at Bangalore

Tech Support Executive

I Code Technologies Pvt Ltd
experience-icon 0 Years
salary-icon Not disclosed
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Posted: 12 Sep 22

Job Description

Customer Support: 
Handling customer queries on phone/emails/chat (NOT related to sales)
Attend and acknowledge each customer call/mail. 

Technical Troubleshooting: 

  • Resolving technical issues raised by customers through: Remote assistance tools like Team viewer, Anydesk, Showmypco Phone support Email/Chat support Raising trouble tickets Perform basic level troubleshooting for resolving customer issues. 

  • Help with investigations during escalations. 

  • Assist in resolution of technical/non-technical issues faced by customers. 

  • Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.

More information about this Tech Support Executive Job

Please go through the below FAQs to get all answers related to the given Tech Support Executive job

  1. What are the job requirements to apply for this Tech Support Executive job position?
    • Ans: A candidate must have a minimum of fresher as an Tech Support Executive

  2. What is the qualification for this job?
    • Ans: The candidate can be a Graduate from any of the following: B.Com, BBA/BBM, BCA, BDS, BE/B.Tech, BSc, CS

  3. What is the hiring Process of this job?
    • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.

  4. This Tech Support Executive is a work from home job?
    • Ans: No ,its not a Work from Home Job.

  5. How many job vacancies are opening for the Tech Support Executive position?
    • Ans: There are immediate 1 job openings for Tech Support Executive in our Organisation.

Job Particulars

Education B.Com, BBA/BBM, BCA, BDS, BE/B.Tech, BSc, CS
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time

About Company

ICT is a IT Development firm based India – Bangalore , Coimbatore, Having Global Clients in Singapore, Dubai , Qatar , SA and other Destinations , ICT Solutions are Supports Dynamic Business environments Especially in Logistics Space , we Started our Operation in 2002 as small Team developing Shipping Bill and BL Application with our Client support and Self interest in logistics Verticals, we developed an ERP called Exim Suit later it was migrated to an web centric Architecture in .Net Space named as Cargo Net. Having Objective to Support and enhance the total Logistics & Supply Chain Management.
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