Tech Support Executive Jobs Opening in Innsys at Nagercoil
Job Description
Should be able to handle Inbound and outbound technical and queries...
GOOD communication skills(English & Tamil),Interpersonal skills
Guide customer to troubleshoot Internet/VoIP Phone related issues...
Key Responsibilities:
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Customer Support and Issue Resolution:
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Respond to incoming calls, emails, or live chat requests from residential or business customers experiencing internet or VoIP phone-related issues.
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Use a friendly and professional tone to greet customers and build rapport.
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Ask relevant diagnostic questions to identify the root cause of connectivity or service-related issues.
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Remain calm and patient, especially when dealing with frustrated or non-technical users.
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Troubleshooting Internet Connectivity:
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Guide customers through the steps to reboot modems, routers, and ONT (Optical Network Terminal) devices.
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Assist with diagnosing and resolving Wi-Fi issues, including interference, signal strength, and SSID/password management.
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Check for service outages or maintenance events that may affect connectivity.
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Use remote tools or software platforms (if applicable) to test line signals and device connectivity.
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Walk customers through configuration settings on modems or routers, including DHCP, DNS, and firmware checks.
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VoIP Phone System Support:
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Help customers troubleshoot VoIP issues such as one-way audio, dropped calls, call setup failures, or echo.
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Assist in verifying network requirements for VoIP (bandwidth, latency, jitter, packet loss) to ensure optimal call quality.
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Support customers with setting up VoIP devices, including IP phones, analog telephone adapters (ATA), and softphone applications.
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Troubleshoot common hardware and software VoIP issues including registration failures, incorrect SIP credentials, and NAT/firewall problems.
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Provide guidance on configuring Quality of Service (QoS) settings on routers to prioritize VoIP traffic.
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Documentation and Ticket Management:
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Log all customer interactions, troubleshooting steps, and outcomes in the company’s ticketing system or CRM platform.
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Escalate complex or unresolved issues to higher-level technical teams as needed, ensuring all relevant information is included.
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Follow up with customers on open tickets to provide updates or verify issue resolution.
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Customer Education:
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Educate customers on best practices for home or office network setups to prevent future issues.
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Offer guidance on equipment upgrades, service plan recommendations, or add-on services that may enhance customer experience.
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Assist customers in understanding how to use self-service tools or resources available on the company website or support portal.
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Team Collaboration and Continuous Improvement:
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Work collaboratively with other support team members, network engineers, and technical supervisors to ensure consistency in support quality.
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Participate in ongoing training sessions to stay current with product updates, new troubleshooting techniques, or software tools.
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Provide feedback to management about recurring customer issues or areas where product/service improvements are needed.
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More information about this Tech Support Executive Job
Please go through the below FAQs to get all answers related to the given Tech Support Executive job
- What are the job requirements to apply for this Tech Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Tech Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BCA, BE/B.Tech, BSc, CS, 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 13000 and 25000 Monthly. The Salary will depend on the interview. This Tech Support Executive is a Full Time in Nagercoil.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tech Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tech Support Executive position?
- Ans: There are immediate 4 job openings for Tech Support Executive in our Organisation.
Job Particulars
About Company
Nagercoil 
Freshers 
Salary not disclosed 
Diploma, BCA, BE/B.Tech, BSc, CS, 12th Pass (HSE) 
