Tech Support Executive Jobs Opening in THE UNIVISA at Lakdikapul, Hyderabad
Job Description
Job Overview
We are seeking a customer-focused, technically skilled, and problem-solving-oriented Tech Support Executive to provide technical assistance and support to customers and internal users. The ideal candidate will be responsible for handling technical queries related to hardware, software, networks, or services, diagnosing problems accurately, and guiding users through step-by-step solutions.
The role requires strong communication skills, the ability to remain calm under pressure, and a passion for technology and service excellence. A Tech Support Executive plays a vital role in enhancing user satisfaction, maintaining system uptime, and supporting the overall operational efficiency of the organization.
- Answering customer inquiries and listen to their problems/asks
- Troubleshooting customer reported problems – Remote support and On-site support.
- Identifying root causes for the problems and taking corrective and preventive steps.
- Installation of OS and software.
- Providing training to the customer on software and solutions.
- Product demonstration to customers.
- Generating problem reports, logging issues, escalation of critical issues.
Required Skills:
- Good reasoning and analytical skills
- Good listening skills
More information about this Tech Support Executive Job
Please go through the below FAQs to get all answers related to the given Tech Support Executive job
- What are the job requirements to apply for this Tech Support Executive job position?
- Ans: A candidate must have a minimum of fresher as an Tech Support Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS, Other Graduate
- What are the salary requirements for this job?
- Ans: The salary range is between 15000 Monthly. The Salary will depend on the interview. This Tech Support Executive is a Full Time in Hyderabad.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tech Support Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Tech Support Executive position?
- Ans: There are immediate 1 job openings for Tech Support Executive in our Organisation.