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Tech Support Jobs in Bangalore - Exotel

CW
Tech Support
Exotel
Any Graduate, Other Course
Exotel
Last Date 24 Jun 2021
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Exotel - Job Details

Date of posting: 24 Apr 21
About the internship
We are looking for a technical support engineer who can provide technical assistance to the customers.

Selected intern's day-to-day responsibilities include:

1. Handle in-depth analysis and resolution of customer tickets
2. Work on simulating customer issues to find solutions and fixes to customer issues/inquiries
3. Gain a thorough understanding of Exotel products
4. Work on being a champion of Exotel-specific tools and troubleshooting procedure
5. Collaborate, work alongside and build mutually beneficial relationships with other teams (customer happiness, customer success, sales, product, and engineering)
Who can apply

Only those candidates can apply who:

1. are available for full time (in-office) internship

2. can start the internship between 3rd Feb'21 and 10th Mar'21

3. are available for duration of 6 months

4. have relevant skills and interests

* Women wanting to start/restart their career can also apply.

Other requirements

1. Must be curious all the time to keep exploring newer and better ways to resolve customer issues

2. Should have an engineering/BSc/equivalent degree

3. Must be able to work independently and efficiently to meet deadlines and SLAs

4. Must be able to promptly answer & support-related phone calls, chat & emails

5. Must be willing to work in shifts

6. Must be self-motivated, detail-oriented, and organized

7. Must have the ability to analyse, research, and solve highly technical and unique problems

8. Excellent communication & troubleshooting skills

9. Must have knowledge of writing SQL queries

10. Knowledge of at least one scripting language like PHP and Python

11. Knowledge of Linux and CLI tools would be preferred

Perks
  • Certificate
  • Letter of recommendation
  • Flexible work hours
  • Informal dress code
  • 5 days a week
  • Number of openings
    1

    Certificate: Will be provided at the end of the Internship

    Job Summary

    Job Type : 0
    Job Category : Tech Support
    Hiring Process : Face to Face Interview
    Who can apply : Freshers

    About Exotel

    About Exotel
    Exotel is India's largest cloud telephony company. We aim to help businesses, both large and small, manage their business phone system via a virtual phone system. Exotel's cloud telephony eliminates the need to invest in any hardware or maintenance. And that is one of the biggest pain points of traditional systems like EPABX/PBX. Every business, irrespective of its size should be able to utilize features like IVR, call recordings to sound professional, and serve its customers better. We believe that we're at the forefront of something big. Cloud telephony is poised to change the way businesses function.
    Apply Now
    This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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    Exotel recruiting Tech Support candidates nearby Bangalore.Exotel vacancies for Tech Support is recruited through Written-test, Face to Face Interview etc.
    Exotel Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Other Course are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Tech Support position in Exotel. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Exotel recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Exotel and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Exotel and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Exotel and near your city and get a secured career.