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Tech Support Jobs in Bangalore - HashInclude Computech Pvt Ltd

Tech Support
HashInclude Computech Pvt Ltd
Bangalore(Vijaya Nagar)
1 to 2 Years
25000 Monthly
HashInclude Computech Pvt Ltd
Last Date 11 Jan 2022
This Job is Expired

HashInclude Computech Pvt Ltd - Job Details

Date of posting: 12 Nov 21

Responsibilities

  • Research and identify solutions to customer issues

  • Diagnose and troubleshoot technical issues, including onboarding, network & product configuration.

  • Ask customers targeted questions to quickly understand the root of the problem

  • Track computer system issues through to resolution, within agreed SLA’s.

  • Talk clients through a series of actions, either via email or chat, until they’ve solved a technical issue.

  • Properly escalate unresolved issues to appropriate internal teams (e.g. Engineering Team)

  • Provide prompt and accurate feedback to customers

  • Refer to internal database or external resources to provide accurate tech solutions

  • Ensure all issues are properly logged

  • Prioritize and manage several open issues at a time

  • Follow up with clients to ensure that product is fully functional after troubleshooting.

  • Document technical knowledge in the form of notes and manuals

  • Maintain jovial relationships with clients

Requirements

  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role

  • Hands-on experience with Windows/Linux/Mac OS environments

  • Ability to diagnose and troubleshoot basic technical issues

  • Familiarity with remote desktop applications and help desk software (eg. MS Teams ,Freshdesk , Anydesk, TeamViewer etc)

  • Excellent problem-solving and communication skills

  • Ability to provide step-by-step technical help, both written and verbal

  • Bachelor’s degree in Information Technology, Computer Science or relevant field

  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus



Job Summary

Job Type : Full Time
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 2 Years)
State : Karnataka
Country : India

About HashInclude Computech Pvt Ltd

HashInclude Computech Pvt Ltd
This Job is Expired
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Technical support Executive
Diploma, B.Com, BBA/BBM, BCA, BE/B.Tech...
Customer Care Executive
Any Graduate

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HashInclude Computech Pvt Ltd recruiting Tech Support Experienced(1 to 2 Years) candidates candidates nearby Bangalore(Vijaya Nagar).HashInclude Computech Pvt Ltd vacancies for Tech Support is recruited through Written-test, Face to Face Interview etc.
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