Tech Support Jobs in Delhi,Faridabad,Gurgaon - Dzuwa Tech pvt Ltd
Job Description
- Eligibility :BE/BTech (CS/IT/IS/EEE/ECE), MCA, ME/MTech from 2016-2017 batches with 60% throughout academics
- Looking for a Technical Support Engineer, who can provide technical support to customers using methods of careful research and troubleshoot problems.
- We are looking for a dynamic individual to provide answers to clients by clearly identifying problems, and guiding clients through careful, corrective steps.
- Troubleshooting and resolving all technical & non-technical issues related to our products
- Work closely with Engineering and Sales teams
- Help the development team in prioritizing the feature requests based on customer feedback
- Resolving queries on various platforms
- Handle escalations for post-installation issues
- Creating FAQ and documentation related to product training and support
- 0-2 years of experience in Customer facing role
- Knowledge on email app.
- Must be customer-focused, and willing to do whatever it takes to resolve customer issues
- Good communication skills
- Quick learner, self-motivated and directed, with keen attention to detail
- Team player
- A social media aficionado
- Willingness to work in night shifts
Job Particulars
About Company
Dzuwa Tech was founded by Ravi Pandey in 2016, includes a team of designers, developers, and SEOs who share a passion for developing benchmarks in IT Industry. Dzuwa Tech Pvt Ltd is a proficient website designing and development company based in Noida, India. We are providing services to enterprises across the world and marketing needs. We offer a widespread range of services to reach our targeted onlookers and carve up our valuable information focusing on retaining our customers.
Our service includes Web application development, Website designing, Corporate profiles and presentations, E-commerce solutions, Application development, Maintenance, Mail gateway, Web hosting solutions, Search Engine Optimization and Flash development. Customer satisfaction has been our top priority all along. At Dzuwa, we aim at providing quality service and dependable support.
