Tech Support Jobs in Hyderabad - Confidential

Reach us on and send us your updated CV on 1.8 - 2.4 LPA
Designation: Tech Support Rep (Non Voice) Email and Chat Support
Rotational Shifts 
Cab provided - Home pick and drop
Eligibility Criteria: Must be an undergraduate or above with no backlogs and not pursuing any regular academic courseJob Role: Provide customer service for electronic products such as High-definition Consumer goods, Smart phones and Tablets. Provide technical assistance through web-chat and email-based communication tools.Job Responsibilities: Providing timely resolution to customer queries and complaints in a professional manner and in accordance to established guidelines. Troubleshooting and resolving customer service issues and schedule field service calls when necessary. Adhering to quality and performance standards. Understanding and striving to meet or exceed program metrics while providing excellent and consistent customer service. Making sales or recommendations for products or services that may better suit client needs in accordance with company guidelines. Retaining customers and preventing from disconnecting services, repair and respond to diverse types of inquiries. Documenting customer transactions accurately and in-time in related customer and business tools. Collaborating with team members and cross functional teams as per the business need. Taking part in training and other learning opportunities to expand knowledge of the program and service delivery process.