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Tech Support Jobs in Mumbai - Edulearn Infosystems

Tech Support
Edulearn Infosystems
Edulearn Infosystems
Last Date 22 Sep 2017

Edulearn Infosystems - Job Details

Date of posting: 12 Sep 17
  • We are looking for a candidate who is good in basic technical & communication skills and is eager to learn.
Job description:
  • Provide support adhering to SLA parameters (including quality, and response/resolution time criteria)
  •  Attend and acknowledge each customer call/mail.
  •  Efficient communication skills (English/Hindi)
  • Raising trouble tickets
  • Collect all the required information as per the checklist.
  • Perform basic level troubleshooting for resolving customer issues.
  •  Help with investigations during escalations.
  •  Assist in resolution of technical/non-technical issues faced by customers. Provide timely updates to customers and 100% documentation (RCA) on all the resolutions.
  •  100% adherence to support processes. The list includes:
  • Time accounting
  •  Ticket management
  •  Review of backlogs to make them close to zero.
  •  Review of owned incidents that are completed and need to be closed.
  •  Follow-up with customers on the solution provided.
  •  Review customer feedback with a view to improving and enhancing support quality
  • Replicate, test and resolve incidents that were logged by customers Qualifications & Experience
  • Education
  • UG or Graduate B.E/B.Tech ( any discipline),B.Sc IT, BCA, MCA Should have sound knowledge about SQL
Knowledge and skills:
  • Analytical mindset to solve issues with focus on client/customer requirement
  • Ability to take independet decisions
  • Proactive, self-motivated and flexible
  • Takes initiative and accountability
  • Team player
  • Ability to plan and organise
  • Excellent communication skills(written&verbal) and interpersonal skills
  • Ability to remotely troubleshoot technical problems using tools like Teamviewer, etc
  • Good understanding of internet and mobile app

Hiring Process : Face to Face Interview

About Edulearn Infosystems

Edulearn provides one stop software products, business application development
and support services to Organizations worldwide. We offer fully integrated software
design, development, testing and technical support solutions. We combine the
strengths of both local and offshore software development to deliver cost efficiency
and productivity gains for your Organization. We guarantee significant cost savings
to you.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Edulearn Infosystems recruiting Tech Support fresher’s in Mumbai. The Edulearn Infosystems vacancies for Tech Support is filled through Face to Face Interview etc.
Edulearn Infosystems jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills -ASP.NET, MicroSoft(MS)SQL, C#, VB.Net. The candidates with Certificate Course (ITI), MSc, BSc, Diploma, BCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Tech Support should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Edulearn Infosystems recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Edulearn Infosystems and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Edulearn Infosystems and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.