Tech Support Jobs Opening in Compucom at Pune
Job Description
Troubleshooting and resolving technical issues with computer hardware, software, and networks, providing technical assistance to users, and ensuring the smooth operation of technology. Responsibilities can include installing and configuring systems, diagnosing problems, and offering solutions to internal employees or external customers.
More information about this Tech Support Job
Please go through the below FAQs to get all answers related to the given Tech Support job
Key Responsibilities:
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Respond promptly to customer inquiries via phone, email, chat, or ticketing systems.
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Provide first-level technical support to resolve hardware, software, network, or application issues.
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Troubleshoot and resolve system errors, software installations, printer problems, login issues, etc.
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Guide users through step-by-step solutions and explain technical issues in simple terms.
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Escalate complex or unresolved issues to higher-level support or development teams when necessary.
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Document issues, solutions, and frequently asked questions in the support knowledge base.
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Track, follow up, and close all support tickets in a timely manner while maintaining high service levels.
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Monitor system performance and report any abnormalities or incidents to the IT team.
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Assist in installing, configuring, and updating software and hardware when needed.
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Ensure customer satisfaction through professional, friendly, and efficient service.
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Stay updated with the latest technology trends, software tools, and company products.
More information about this Tech Support Job
Please go through the below FAQs to get all answers related to the given Tech Support job
- What are the job requirements to apply for this Tech Support job position?
- Ans: A candidate must have a minimum of fresher as an Tech Support
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BE/B.Tech
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Tech Support is a work from home job?
- Ans: Yes,its a Work from Home Job.
- How many job vacancies are opening for the Tech Support position?
- Ans: There are immediate 1 job openings for Tech Support in our Organisation.
Job Particulars
Education BE/B.Tech(Computer Engineering (Specialization in Data Science))
Who can apply Freshers
Hiring Process Face to Face Interview, Group Discussion
Employment TypePart Time
Job Id2655667
Job Category Part Time , Tech Support , Work from Home , Contingent
Locality Address
State Maharashtra
Country India
About Company
Compucom
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