Technical Analyst 3-Support Jobs in Bangalore - Leading private limited company
Job Description
- Provide a memorable customer experience with EVERY customer contact, ensuring the professional handling of every assigned service request
- Provide telephone and portal support to internal and external customers
- Perform efficient incident management while meeting response requirements
- Understand and assess customer-reported issues to determine prioritization
- Serve as an internal knowledge resource for other members of the organisation
- Analyze and validate issues transferred to R&D
- Act as liaison between customers, R&D, Production and Services
- Learn, understand, maintain and contribute to internal support processes
- Analyze, develop, and improve internal processes
- Maintain strong adherence to Service Level Agreements
- Participate in special projects, as assigned
Job Particulars
Role engineer core non it
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1398528
Job Category Core Technical
Locality Address
State Karnataka
Country India
About Company
Leading private limited company
Jobs By Location
Bangalore
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