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Technical Analyst Jobs in Gurgaon,Bangalore - Trigent Software

premium-job PREMIUM JOB

Technical Analyst

Trigent Software
salary-icon Not disclosed
Expired

Posted: 17 Jan 19

Job Description

Eligibility:
  • BE / B.Tech (any stream) any stream from 2017 and 2018 batch. Should have cleared all semester exams (no backlogs)
  • MCA/ BCA / B.Sc. (CS/ IT) candidates with excellent academic background can also apply.
  • Candidates should have excellent communication skills.
  • Decent knowledge related to operating system, hardware, networking, etc.
Job Description:
  • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
  • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
  • Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation. 
  • Provides resolution to customer based on in scope processes
  • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores. 
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. 
CTC: 2.22 LPA
Shifts: Rotational
Incentives and shift allowances
Transportation: 2 way cab provided(Pick and Drop)

Job Location:Bangalore and Gurgaon

Job Particulars

Education BCA, BE/B.Tech, BSc, MCA
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id547853
Locality Address
Country India

About Company

Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore.  As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs),Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.
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