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Technical Analyst Jobs in Gurgaon,Bangalore - Trigent Software

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Technical Analyst
Trigent Software
BSc(CS, IT), BCA, MCA, BE/B.Tech
2017 - 2018
Technical Analyst Jobs in Gurgaon,Bangalore - Trigent Software
Last Date 28 Jan 2019
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Trigent Software - Job Details

Date of posting: 17 Jan 19
Eligibility:
  • BE / B.Tech (any stream) any stream from 2017 and 2018 batch. Should have cleared all semester exams (no backlogs)
  • MCA/ BCA / B.Sc. (CS/ IT) candidates with excellent academic background can also apply.
  • Candidates should have excellent communication skills.
  • Decent knowledge related to operating system, hardware, networking, etc.
Job Description:
  • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
  • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
  • Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation. 
  • Provides resolution to customer based on in scope processes
  • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
  • Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores. 
  • Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
  • Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention. 
CTC: 2.22 LPA
Shifts: Rotational
Incentives and shift allowances
Transportation: 2 way cab provided(Pick and Drop)

Job Location:Bangalore and Gurgaon

Job Summary

Job Type : Full Time
Job Category : IT/Software,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Trigent Software

Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore.  As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs),Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Trigent Software recruiting Technical Analyst candidates nearby Gurgaon, Bangalore.Trigent Software vacancies for Technical Analyst is recruited through Written-test, Face to Face Interview etc.
Trigent Software Company recruits a lot of candidates every year based on the skills . The candidates with BSc(CS, IT), BCA, MCA, BE/B.Tech are selected to full fill the vacancies in IT Software-Engineer job field. The candidates nearby Gurgaon, Bangalore can apply for Technical Analyst position in Trigent Software. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Trigent Software recruitment, candidates are mostly chosen for the department of IT Software-Engineer . To learn more about the current jobs and other details, it is better to go through official site of Trigent Software and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Trigent Software and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Trigent Software and near your city and get a secured career.