Technical Analyst Jobs in Gurgaon,Bangalore

PREMIUM JOB

Technical Analyst

Trigent Software

Not disclosed

Expired

Posted: 17 Jan 19

Job Description

Eligibility:

BE / B.Tech (any stream) any stream from 2017 and 2018 batch. Should have cleared all semester exams (no backlogs)
MCA/ BCA / B.Sc. (CS/ IT) candidates with excellent academic background can also apply.
Candidates should have excellent communication skills.
Decent knowledge related to operating system, hardware, networking, etc.

Job Description:

Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support.
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Technologist to capture all incidents in incident tracker tool and assign the cases to relevant assignment group as per process and ensures proper documentation.
Provides resolution to customer based on in scope processes
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Technologist constantly upgrades his technical, process and soft skills to achieve the client and internal quality scores with CSAT scores, resolution on call and customer service scores.
Assists with monitoring and tracking incidents to ensure resolution occurs within the customer Service Level Agreement.
Performs incident notification and escalation to ensure problems/request/issues are communicated effectively and receiving proper management attention.

CTC: 2.22 LPA

Shifts: Rotational

Incentives and shift allowances

Transportation: 2 way cab provided(Pick and Drop)

Job Location:Bangalore and Gurgaon

Job Particulars

Role it software engineer

Education BCA, BE/B.Tech, BSc, MCA

Who can apply Freshers

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id547853

Job Category IT/Software , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation

Locality Address

State Haryana, Karnataka

Country India

About Company

Trigent is a global leader in software solutions, headquartered in Southborough, MA, with development centers in Boston, Bangalore. As an ISO 9001:2008 certified company, Trigent provides proven results to global Independent Software Vendors (ISVs),Fortune 500 enterprises and SMBs in the High Tech, Healthcare, Education, E-Commerce and Manufacturing businesses. Founded in 1995, Trigent has been consistently recognized for its breakthrough solutions, strategic insights and execution excellence.

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