Technical Associate Jobs in Noida - Terix Computer Service
Technical Associate
Terix Computer Service
0 Years 
Not disclosed 
Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE) Expired
Posted: 08 Mar 22
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Facilitate successful completion of technical service calls
2. Open new service calls, verify entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and update the ticketing system
3. Escalate calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management
4. Serve as a customer advocate to ensure the service event is managed within the terms of the service level agreement (SLA) and that the customers' service experience is second to none
5. Provide an initial technical review, properly communicate the failure symptom with the ticket and determine which error logs and other pertinent files to obtain from the customer
6. Resolve low-level technical problems
7. Work on project management tasks on ticketing and scheduling of engineers to large corporate customers globally
1. Facilitate successful completion of technical service calls
2. Open new service calls, verify entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and update the ticketing system
3. Escalate calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management
4. Serve as a customer advocate to ensure the service event is managed within the terms of the service level agreement (SLA) and that the customers' service experience is second to none
5. Provide an initial technical review, properly communicate the failure symptom with the ticket and determine which error logs and other pertinent files to obtain from the customer
6. Resolve low-level technical problems
7. Work on project management tasks on ticketing and scheduling of engineers to large corporate customers globally
Skill(s) required
Only those candidates can apply who:
are available for full time (in-office) internship
are from Noida and neighboring cities
have relevant skills and interests
* Women wanting to start/restart their careers can also apply.
Perks
Number of openings
2
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Diploma, BCA, BE/B.Tech, BSc, MCA, ME/M.Tech, MSc, PG Diploma, 12th Pass (HSE)
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeInternship / Projects
Job Id1347092
Job Category Internship , Diploma , BSc/BCA/BBM , Tech Support
Locality Address
State Uttar Pradesh
Country India
About Company
Terix Computer Service
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