Technical Associate Jobs in Noida - Terix Computer Service

Technical Associate
Terix Computer Service
Terix Computer Service
Last Date 11 Dec 2021
This Job is Expired

Terix Computer Service - Job Details

Date of posting: 11 Nov 21
About the internship
Selected intern's day-to-day responsibilities include:

1. Facilitate successful completion of technical service calls
2. Open new service calls, verify entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and update the ticketing system
3. Escalate calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management
4. Serve as a customer advocate to insure the service event is managed within the terms of the service level agreement (SLA) and that the customers' service experience is second to none
5. Provide an initial technical review, properly communicate the failure symptom with the ticket and determine which error logs and other pertinent files to obtain from the customer
6. Resolve low-level technical problems
7. Work on project management tasks on ticketing and scheduling of engineers to large corporate customers globally
Skill(s) required
  • English Proficiency (Spoken)

  • Only those candidates can apply who:

    are available for full time (in-office) internship

    are from Noida and neighboring cities

    have relevant skills and interests

    * Women wanting to start/restart their career can also apply.

  • Certificate
  • 5 days a week
  • Number of openings

    Certificate: Will be provided at the end of the Internship

    Job Summary

    Job Type : Internship / Projects
    Hiring Process : Face to Face Interview
    Who can apply : Freshers
    Country : India

    About Terix Computer Service

    Terix Computer Service
    This Job is Expired
    This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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