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Technical Associate Jobs in Noida - Terix Computer Service

Technical Associate

Terix Computer Service
Expired

Posted: 08 Mar 22

Job Description

About the internship
Selected intern's day-to-day responsibilities include:

1. Facilitate successful completion of technical service calls
2. Open new service calls, verify entitlement, diagnoses the service requirement, dispatches field resources, monitors alarms, and update the ticketing system
3. Escalate calls, and performs the role of communication hub between TERiX, the customer, sub-contractors, and management
4. Serve as a customer advocate to ensure the service event is managed within the terms of the service level agreement (SLA) and that the customers' service experience is second to none
5. Provide an initial technical review, properly communicate the failure symptom with the ticket and determine which error logs and other pertinent files to obtain from the customer
6. Resolve low-level technical problems
7. Work on project management tasks on ticketing and scheduling of engineers to large corporate customers globally
Skill(s) required
  • English Proficiency (Spoken)

  • Only those candidates can apply who:

    are available for full time (in-office) internship

    are from Noida and neighboring cities

    have relevant skills and interests

    * Women wanting to start/restart their careers can also apply.

    Perks
  • Certificate
  • 5 days a week
  • Number of openings
    2

    Certificate: Will be provided at the end of the Internship

    Job Particulars

    Who can apply Freshers
    Hiring Process Face to Face Interview
    Employment TypeInternship / Projects
    Job Id1347092
    Locality Address
    Country India

    About Company

    Terix Computer Service
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