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Technical Associate - Software Support Jobs Opening in Spectra Technovision India Pvt. Ltd. at Borivali West, Mumbai

Technical Associate - Software Support
Spectra Technovision India Pvt. Ltd.
Mumbai(Borivali West )
BSc(CS, IT), BCA, MCA
1 to 3+ Years
Not disclosed
Spectra Technovision India Pvt. Ltd.
Last Date 22 Jun 2022
This Job is Expired

Spectra Technovision India Pvt. Ltd. - Job Details

Date of posting: 23 Apr 22

The primary job roles and responsibilities of a Technical Associate - Customer Success include:

  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
  • Escalate unresolved queries to respective departments for accurate redressal

The major skills and competencies required for this role include:

  • Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
  • Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
  • Good listening and problem solving skills
  • Customer service experience and a customer-centric attitude

Job Summary

Job Type : Full Time
Job Category : IT/Software
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 to 3+ Years)
Country : India

About Spectra Technovision India Pvt. Ltd.

Spectra is a India's leading Manufacturer and Solution Provider in the field of automatic identification solutions. Our company has excellence into providing Attendance Recording and Access control solutions.Our solution range consist of technically sound and versatile products including Time & Attendance recording, Access control, Canteen management, Elevator access control, Visitor management, and Integrated Software Applications. Our solutions are designed to ease your tasks, reduce costs and offeryou real operational benefits. In other words, we simplify workplaces.
This Job is Expired
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