Technical Associate - Software Support Jobs Opening in Spectra Technovision India Pvt. Ltd. at Borivali West, Mumbai
Job Description
The primary job roles and responsibilities of a Technical
Associate - Customer Success include:
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
- Escalate unresolved queries to respective departments for accurate redressal
The major skills and competencies required for
this role include:
- Good understanding of computer, internet and IT literacy with the ability to learn new technology quickly
- Basic knowledge on SQL / Oracle Database - writing SQL query to troubleshoot errors
- Good listening and problem solving skills
- Customer service experience and a customer-centric attitude
Job Particulars
Role it software engineer
Who can apply Experienced (1 to 3+ Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1468489
Job Category IT/Software
SkillsTech Support Customer Service
Locality Address Borivali West
State Maharashtra
Country India
About Company
Spectra is a India's leading Manufacturer and Solution Provider in the field of automatic identification solutions. Our company has excellence into providing Attendance Recording and Access control solutions.Our solution range consist of technically sound and versatile products including Time & Attendance recording, Access control, Canteen management, Elevator access control, Visitor management, and Integrated Software Applications. Our solutions are designed to ease your tasks, reduce costs and offeryou real operational benefits. In other words, we simplify workplaces.
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