Technical Consultant / Customer Support Executive Jobs in Bangalore - Simplilearn
Job Description
Technical Consultant:
- Self-training & Certification on the course (Sponsored by Simplilearn)
- Teaching assistance for live virtual classes
- Pre-class engagement & Know your Students
- In class hosting, Q&A facilitation, assignment & project evaluation, demo class management, project mentoring
- Act as consultant for course & content related queries or clarification
- Project Management and support throughout the course journey
- Improving the learning experience of the trainees
- Enable successful completion of the course by the participants
- Desired Skills & Experience:
- Minimum 1-year hands-on experience, preferably in Java, C or C++
- Excellent communication – Written & Spoken suited towards Global Audience
- Should be willing to work in rotational shifts
- Public speaking capability preferred
Customer Support Executive:
- Respond to handle high volumes of inbound customer queries over calls/ emails promptly; domestic &
- overseas customers.
- Resolve product related issues by determining the cause of the problem; selecting and explaining the best
- solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Work independently and efficiently to meet defined SLAs and other assigned tasks.
- Responsible for meeting productivity matrices and quality standards as per defined quality norms.
- Work on reports & concurrently update client records.
Job Particulars
Role others
Education B.Com, BA, M.Com, MA, BBA/BBM, BCA, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MSc, MSW, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id477137
Job Category IT/Software , Core Technical , MBA , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
State Karnataka
Country India
About Company
implilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year on year and having fun doing it.
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