FEATURED JOB

Associate Technical Support

ServiceNow Software Development India Pvt .Ltd

3 to 6 Years

500000 - 1000000 Yearly

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Posted: 06 Jul 26

Job Description

Job Role :- Technical Support Engineer Automation

Duties

 In this role, the support engineer will resolve technical cases created by customers looking for

help to understand or troubleshoot unexpected behaviors or to answer technical questions

about the ServiceNow software and platform.  A successful candidate will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy, and excellent communication to

answer customer questions and resolve issues through various technologies including web, chat, email, case updates, as well as direct telephone support.  Understanding the ServiceNow platform and all core functionalities will be essential while

employing various diagnostic tools to isolate the potential cause of the issue. The engineer is

expected to diligently manage and resolve challenging issues assigned to them but may need to

coordinate assistance from additional teams for more complex cases. As such, creative problem- solving, a collaborative nature, and flexibility will be key to your success.  Lastly, support engineers also play a key role in providing input across business units regarding

process and product improvements due to their unique perspective when working on technical

issues for customers. Required Skills

 Must have a bachelor’s degree in computer science or a related field (or equivalent degree and

experience)  2+ years providing customer-facing technical support (Web-based products or e-commerce

preferred)  Good Communication Skills  Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and

Windows scripting and Powershell.  Ability in server administration across OS platforms (Windows/Unix). Including understanding of

user permission levels, domain configuration, group policy objects and execution of SUDO

Policies.  Familiarity with AWS, Azure, VMWare, Amazon EC2 including appropriate template types (ARM

templates, CFT)  Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with

troubleshooting tools such as Wireshark, Traceroute.  Strong troubleshooting/root cause isolation skills  Demonstrated creative problem-solving approach and strong