Technical Consultant Jobs in Gurgaon - Altitude Software Asia Pacific Pvt. Ltd.
Job Description
Job Profile-
- Candidate should have hands-on experience on implementing Contact / Call Centre Solution, Dialer, ACD, IVR, Voice Recording/logger.
- Good knowledge of SIP, IP telephony, VOIP, EPABX/ PBX, Unified Communication, E1 PRI, Voice Logger.
- Strong knowledge of Operating Systems (Windows, Unix/Linux), Databases (MS SQL Server, Oracle), Networking (TCP/IP, LAN).
- Must have prior experience of installation & commissioning of Contact Centre software, IVR, PBX, CRM or IP telephony.
- Should have strong communication, teamwork, analytical and problem-solving skills.
- Prior experience on Altitude Solution will be preferred
Job Description
- Responsible for Installation & Commissioning of Solution
- To provide technical assistance and support to the Partners and customers
- Proactively keep the Customer updated and informed about the product & support process;
- Provide Technical Consultancy & Support to the end Customer and Partners
- Need to communicate & work with Altitude HQ in Europe & other global teams.
- Open for domestic & International travels.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id587206
Job Category Diploma , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
SkillsMicroSoft(MS)SQL Telecom Software Network Admin System Integration Tech Support Hardware Installation
Locality Address
State Haryana
Country India
About Company
Altitude delivers worldwide the Altitude uCI (Unified Customer Interaction), a robust, modular, customer interaction management software platform. It handles all interactions and unifies all touch points throughout the organization in an open, platform-independent solution, based on standards.Altitude unified customer interaction solutions leverage existing technology investments in the contact center, adding value - without disruption - across a wide range of business situations. Altitude uCI contact center solutions are being used by over 300,000 people in 1100 organizations in 80 countries, to manage enterprise functions like customer care, telemarketing, telesales, collections, help desks, surveys, etc for customer-centric companies.
Altitude has a 20-year plus track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
Altitude has a 20-year plus track record of industry recognition and has won dozens of awards for innovation and tangible results with customers in key markets worldwide. Its customer interaction solutions have been included by Gartner in the industry Magic Quadrants since 2004. Altitude Software has 12 offices in four continents, a 160-strong partner network, and is ISO 9001 certified for its worldwide customer support.
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