Technical Consultant/Operations Jobs in Bangalore - Simplilearn
Job Description
Technical Consultant:
- Self-training & Certification on the course (Sponsored by Simplilearn)
- Teaching assistance for live virtual classes
- Pre-class engagement & Know your Students
- In class hosting, Q&A facilitation, assignment & project evaluation, demo class management, project mentoring
- Act as consultant for course & content related queries or clarification
- Project Management and support throughout the course journey
- Improving the learning experience of the trainees
- Enable successful completion of the course by the participants
Operations:
- You will perform ticket analysis, service interruption analysis, triaging of issues, follow- up with
- relevant teams for resolution.
- You will ensure that all required ticket information is available for further analysis (for example,
- screenshot of the error and customer ID) and run methods and procedures to provide resolution to
- known/ recurring issues.
- You will use your skills to effectively use the existing knowledge base and documentation for
- quick- win and first- level resolution.
- You will perform queue management for assigning tickets to other teams, and follow up for timely
- resolution while keeping track of SLAs.
- You will ensure timely resolution or escalation within the agreed SLA. This includes creating a
- positive customer support experience and build strong relationships through the problem
- understanding, communicating promptly on progress and handling customers with a professional
- attitude.
- You will update checklists for quality assurance and progress tracking following standard
- operating procedure.
- You will ensure the seamless handover between shifts and monitor and publish the SLA
- achievement by keeping track of all KPIs.
- You will ensure crystal-clear communication and documentation as the point of contact.
- You will perform validation, verification, and correction, wherever applicable, of artifacts of the
- system (reports, bills, event records, screens, and so on). Report and properly document errors
- that are detected.
- You will perform basic software system operations, using the online screen, running jobs, basic
- configuration/ installation, and taking backups.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Walk - In, Face to Face Interview
Employment TypeFull Time
Job Id390980
Job Category MBA , Walkin , BSc/BCA/BBM , Dream Jobs/5 lpa , Tech Support , Others
Locality Address
State Karnataka
Country India
About Company
Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year over year and having fun doing it.
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