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Technical Consultant/Operations Jobs in Bangalore - Simplilearn

Technical Consultant/OperationsWalkin
Simplilearn
2015 - 2018
300000 - 500000 Per Year
Technical Consultant/Operations Jobs in Bangalore - Simplilearn
Last Date 01 Mar 2018

Simplilearn - Job Details

Date of posting: 27 Feb 18
Technical Consultant:

  • Self-training & Certification on the course (Sponsored by Simplilearn)
  • Teaching assistance for live virtual classes
  • Pre-class engagement & Know your Students
  • In class hosting, Q&A facilitation, assignment & project evaluation, demo class management, project mentoring
  • Act as consultant for course & content related queries or clarification
  • Project Management and support throughout the course journey
  • Improving the learning experience of the trainees
  • Enable successful completion of the course by the participants

Operations:

  • You will perform ticket analysis, service interruption analysis, triaging of issues, follow- up with
  • relevant teams for resolution.
  • You will ensure that all required ticket information is available for further analysis (for example,
  • screenshot of the error and customer ID) and run methods and procedures to provide resolution to
  • known/ recurring issues.
  • You will use your skills to effectively use the existing knowledge base and documentation for
  • quick- win and first- level resolution.
  • You will perform queue management for assigning tickets to other teams, and follow up for timely
  • resolution while keeping track of SLAs.
  • You will ensure timely resolution or escalation within the agreed SLA. This includes creating a
  • positive customer support experience and build strong relationships through the problem
  • understanding, communicating promptly on progress and handling customers with a professional
  • attitude.
  • You will update checklists for quality assurance and progress tracking following standard
  • operating procedure.
  • You will ensure the seamless handover between shifts and monitor and publish the SLA
  • achievement by keeping track of all KPIs.
  • You will ensure crystal-clear communication and documentation as the point of contact.
  • You will perform validation, verification, and correction, wherever applicable, of artifacts of the
  • system (reports, bills, event records, screens, and so on). Report and properly document errors
  • that are detected.
  • You will perform basic software system operations, using the online screen, running jobs, basic
  • configuration/ installation, and taking backups.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,Walkin,BSc/BCA/BBM,Dream Jobs/5 lpa,Tech Support,Others
Hiring Process : Walk - In, Face to Face Interview
Who can apply : Freshers

About Simplilearn

Simplilearn.com is the world’s largest professional certifications company and an Onalytica Top 20 influential brand. With a library of 400+ courses, we've helped 500,000+ professionals advance their careers, delivering $5 billion in pay raises. Simplilearn has over 500 employees worldwide and our customers include Fortune 1000 companies, top universities, leading agencies and hundreds of thousands of working professionals. We are growing over 200% year over year and having fun doing it.
   Apply here to schedule a walk-in Interview with HDFC Life - Salary 3 Lakh/annum

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Simplilearn recruiting Technical Consultant/Operations candidates nearby Bangalore.Simplilearn vacancies for Technical Consultant/Operations is recruited through Written-test, Face to Face Interview etc.
Simplilearn Company recruits a lot of candidates every year based on the skills . The candidates with ME/M.Tech, BSc, MCA, MBA/PGDM, BE/B.Tech, BCA are selected to full fill the vacancies in Others job field. The candidates nearby Bangalore can apply for Technical Consultant/Operations position in Simplilearn. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Simplilearn recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Simplilearn and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Simplilearn and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Simplilearn and near your city and get a secured career.