TECHNICAL/ CUSTOMER SPECIALIST VOICE Jobs in Chennai - Cognizant
TECHNICAL/ CUSTOMER SPECIALIST VOICE
Cognizant
Expired
Posted: 10 Sep 19
Job Description
TECHNICAL/ CUSTOMER SPECIALIST VOICE
Chennai, Tamil Nadu, India
Job ID: 33348
Responsibilities:
- Ability to understand customer issue and route to appropriate team
- Ticket Creation/Categorization/Prioritization
- Incident resolution and recovery
- Ensure on meeting daily KPIs
- Receiving and making end user calls
- Provide first level resolutions
- Ticket escalation to respective Support Group
Requirements:
- Overall Experience- 1 to 3 years
- Mandatory Experience- Minimum 1 year experience in an International BPO.
- Experience in Voice/Semi Voice process.
- Expertise in Technical Skills.
Desirable Experience-
- Experience in International Calling
- Experience in Technical Support domain
- Experience in Salesforce, CRM
- Excellent Customer handling skills
Job Particulars
Education Any Post Graduate, Any Graduate
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id694573
Job Category Tech Support
Locality Address
State Tamil Nadu
Country India
About Company
Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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