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TECHNICAL/ CUSTOMER SPECIALIST VOICE Jobs in Chennai - Cognizant

TECHNICAL/ CUSTOMER SPECIALIST VOICE
Cognizant
Any Graduate, Any Post Graduate
1 Years
TECHNICAL/ CUSTOMER SPECIALIST VOICE Jobs in Chennai - Cognizant
Last Date 09 Nov 2019
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Cognizant - Job Details

Date of posting: 10 Sep 19
TECHNICAL/ CUSTOMER SPECIALIST VOICE

Chennai, Tamil Nadu, India

Job ID: 33348

Responsibilities:

  • Ability to understand customer issue and route to appropriate team
  • Ticket Creation/Categorization/Prioritization
  • Incident resolution and recovery
  • Ensure on meeting daily KPIs
  • Receiving and making end user calls
  • Provide first level resolutions
  • Ticket escalation to respective Support Group

Requirements:

  • Overall Experience- 1 to 3 years
  • Mandatory Experience- Minimum 1 year experience in an International BPO.
  • Experience in Voice/Semi Voice process.
  • Expertise in Technical Skills.

Desirable Experience-

  • Experience in International Calling
  • Experience in Technical Support domain
  • Experience in Salesforce, CRM
  • Excellent Customer handling skills

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About Cognizant

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world.Shift: Day Job
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Cognizant recruiting TECHNICAL/ CUSTOMER SPECIALIST VOICE Experienced(1 Years) candidates candidates nearby Chennai.Cognizant vacancies for TECHNICAL/ CUSTOMER SPECIALIST VOICE is recruited through Written-test, Face to Face Interview etc.
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