Technical Service Desk Jobs in Mumbai - For a client of TeamLease Services Ltd
FEATURED JOBTechnical Service Desk
0 Years 
200000 - 312000 Yearly 
LLM, B.Arch, Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, B.Pharm, BA, M.Arch, M.Com, M.Pharm, MA, BBA/BBM, BCA, BDS, BE/B.Tech, MBA/PGDM, BEd, BHM, BSc, MCA, MD, MDS, ME/M.Tech, BVSc, CA, CS, ICWA, LLB, MBBS, MEd, MHM, MS, MSc, MSW, PG Diploma, 10th Pass (SSC), 12th Pass (HSE), No Education/Schooling, Upto 9th Std, Vocational Training, B.Design, B.FashionTech, BFA, BAMS, BHMS, MVSc, B.P.Ed, MPEd, B.F.Sc(Fisheries), M.F.Sc(Fisheries), BSW, Other Graduate, Other Post Graduate 
Job Description
Analyses, troubleshoots and resolves Tier 2 level
software & hardware issues for internal end users (i.e.
Windows 7 OS & MS Office 2010 support issues, and
hardware & peripherals).
• Processes IT equipment/hardware and software deliveryand installation requests.
• Engages, delegates and coordinates Tier 3 level issues
to IT Team Members (i.e. Systems Administrators) for
issue resolution and support as needed.
• Maintains communication with internal customers,
keeping them informed of the status of their request -
follows-up with internal customers to ensure that
requests were completed to the user’s satisfaction.
• Reviews and follows-up with IT team members on a
daily basis concerning open requests.
• Maintains IT inventory records including receiving
procedures, asset tagging, and periodical physical
inventories.
• Complies with all company policies and procedures
Job Particulars
About Company
