Technical Specialist Associate-Hyper Scale Jobs in Bangalore - Commvault

Technical Specialist Associate-Hyper Scale

Commvault

3+ Years

Not disclosed

Expired

Posted: 11 Jun 20

Position Responsibilities Include

Perform remote HyperScale appliance installations
Perform proactive updates (firmware, driver, OS patches etc)
Determine best install strategy for DR, Migration and other scenarios
Join calls with frontline team to support customer preparedness
Assist customers with any technical questions leading up to install
Document install experiences
Generate reports and updates for products, development and support management team on RIA successes and challenges to improve product and efficiency
Interact with Fujitsu and work hands-on to overcome technical challenges and improve efficiency with troubleshooting and resolving issues

Position Requirements Include

At least 5+ years of technical/customer support experience
Thorough knowledge of administration and trouble shooting in storage technologies (think troubleshooting via the event logs, acquiring crash and application dumps, analysing network packets, firewall).
Strong understanding of Linux
Networking and troubleshooting connectivity, name resolution and performance based issues with OS and/or hardware.
Understanding backup theory and design. Backup and data management fundamentals
Previous experience with backup software such as Veritas, Symantec, Backup Exec, ShadowProtect, NetBackup, NetWorker, Avamar, VEEAM, or TSM is a plus
Windows Skills - desirable
Previous experience troubleshooting enterprise environments
Strong customer relations skills.
Strong multi-tasking and prioritization skills.
Strong written and verbal communication skills.
Excellent team player.