Technical Support Analyst/Customer Support Jobs in Bangalore - Black And White Business Solutions

Dear Candidate,

Greeting from Black and White Business Solutions Pvt Ltd..!!

Huge Openings with TOP BPO MNC's - Technical Support (International Voice and Non Voice )

Fresher and Experience Can apply with good communication Skills

Interview Mode : Telephonic / Virtual Interview with MNC's

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization

Shift : Rotational Shifts / UK / US

Sal : upto 4.5lpa

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support

Technical :
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

JOB Role :

• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end-users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements