Technical Support Analyst Jobs in Mumbai

Technical Support Analyst

Lucideus

0 to 3 Years

Not disclosed

Expired

Posted: 09 Apr 21

Job Description

Core Responsibilities

Work directly with customers to provide services and help resolve problems in BAU operations
Diagnose and troubleshoot technical issues & manage cases, requests and enhancements using internal tools and processes, while making sure of detail extensive description to issues logged
Deployment of service releases, patches, requests and customisations
Problem determination, workaround resolution, root cause analysis, major incident management
Configuration and troubleshooting of Linux based servers
Troubleshooting of issues related to Windows services and Active Directory infrastructure
Understanding varied network and server infrastructures to deploy web applications
Properly escalate unresolved issues to appropriate internal teams
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Creation and distribution of knowledge and information with other team members and the company
Providing assistance and cover for other team members where required

Essential Skills, Experience And Qualifications

B.Tech / B.E. in Computer Science or Information Technology
Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal
Must understand Enterprise Architecture & Networking
Hands-on experience with Windows, Linux, Mac OS environments & Familiarity with remote desktop applications
Experience of setting up & working with Docker
Ability to probe into issues using logical questions
Ability to explain complex ideas to those with limited IT and systems knowledge
Ability to understand the logic flow of programming
Practical experience of Linux & Windows Server, LAMP stack and networking
Familiarity with PHP/Python based applications

Desired Skills

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Notes

Travel: During your employment, you are expected to travel or work out of an alternate city other than your base location. The expected travel is up to 9 months in a year. The candidate should be flexible and open to travel. The Reimbursement policy is applicable for the work travels.