Technical Support Analyst Jobs in Mumbai - Lucideus

Technical Support Analyst
Last Date 09 Jun 2021
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Lucideus - Job Details

Date of posting: 09 Apr 21
Core Responsibilities
  • Work directly with customers to provide services and help resolve problems in BAU operations
  • Diagnose and troubleshoot technical issues & manage cases, requests and enhancements using internal tools and processes, while making sure of detail extensive description to issues logged
  • Deployment of service releases, patches, requests and customisations
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Configuration and troubleshooting of Linux based servers
  • Troubleshooting of issues related to Windows services and Active Directory infrastructure
  • Understanding varied network and server infrastructures to deploy web applications
  • Properly escalate unresolved issues to appropriate internal teams
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Creation and distribution of knowledge and information with other team members and the company
  • Providing assistance and cover for other team members where required
Essential Skills, Experience And Qualifications
  • B.Tech / B.E. in Computer Science or Information Technology
  • Excellent analytical and problem-solving skills with the ability to provide step-by-step technical help, both written and verbal
  • Must understand Enterprise Architecture & Networking
  • Hands-on experience with Windows, Linux, Mac OS environments & Familiarity with remote desktop applications
  • Experience of setting up & working with Docker
  • Ability to probe into issues using logical questions
  • Ability to explain complex ideas to those with limited IT and systems knowledge
  • Ability to understand the logic flow of programming
  • Practical experience of Linux & Windows Server, LAMP stack and networking
  • Familiarity with PHP/Python based applications
Desired Skills
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Travel: During your employment, you are expected to travel or work out of an alternate city other than your base location. The expected travel is up to 9 months in a year. The candidate should be flexible and open to travel. The Reimbursement policy is applicable for the work travels.

Job Summary

Job Type : 0
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Lucideus

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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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