Technical Support Analyst Jobs in Mumbai,Navi Mumbai - Zycus

Last Date 24 Nov 2018
This Job is Expired

Zycus - Job Details

Date of posting: 16 Nov 18


With our current focus around Customer Responsiveness and providing excellent services to our Customers. We would like to bring in experienced professionals having prior experience in managing CSAT bring in their expertise and help Zycus achieve the set goals.

Responsibilities and Duties


  • Handle client calls to bring the issues/requests to a closure via screen sharing / chat / Emails as per the quality parameters set.
  • Keeping the clients updated with the progress on the concerns raised.
  • Communicate with clients and evaluate their needs and specifications.
  • Ensuring high quality, up-to-date documentation exists for all service arrangements with our customers.
  • Secure adherence to Company’s policies & guidelines
  • Review daily priorities and take appropriate action to ensure results are achieved.
  • Identify areas of improvement within the processes and provide appropriate recommendations.
  • Provide articles to develop the KMDB.
  • Liaising with Internal functions including Sales, Product Management, Engineering, Network Operations, Provisioning and other Service functions
  • Ensure trainings assigned are attended and the required assessments cleared.


  • Display client centricity, drive and ownership.
  • Accept responsibility/accountability for assigned tasks.
  • Break problems into manageable pieces and follow an organized approach to resolve them.
  • Plan tasks to create deliverables and effectively execute that plan with little direction from supervisor.
  • Work effectively in fast paced, team oriented, rapidly changing environment\
  • Deliver high quality results on time.
  • Display Willingness and ability to increase contribution and level of responsibility and proactively seek to do so
  • Maintain poise, maturity, humility, professional conduct, presence, and appearance
  • Establish and maintain effective and cooperative working relationships with peers, management, and clients
  • Accept and act on feedback Communication provided at regular intervals and display an upward shift.
  • All written communications are professional, accurate, complete, succinct, and grammatically correct
  • External emails are courteous, logically organized, and tailored for the audience
  • Listen effectively (i.e., take notes, clarify questions upfront, and seek to understand before being understood)
  • Proactively provide input and present ideas in a considered and articulate manner

Required Experience, Skills and Qualifications

  • Excellent Communication Skills (Most Important).
  • Flexible to accommodate requirements in terms of availability.
  • Should have a Logical & Analytical bent of mind.
  • Should be able to handle emails & calls, also ensuring they are responded to in a timely manner without escalations.
  • Able to judge priorities to meet deadlines without cutting corners.
  • Taking responsibility for Unresolved Issues/ Escalations
  • ITIL Certification will be advantageous
  • Prior work experience in Application Support would be an advantage.


  • Ms. Office Proficiency
  • Hands on – BMC Remedy / Sales Force / Remedy Force
  • ITIL Certification will be an add on.

EXPERIENCE : 0-5 years

SHIFT: Night Shifts




  • Be a part of one of the fastest growing product Company in India
  • Come join a young, dynamic & enterprising team
  • Work on the latest technologies.

Job Summary

Job Type : Full Time
Job Role : Others
Job Category : MBA,BSc/BCA/BBM,Analyst / Analytics,Logistics / Transportation
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Zycus


Zycus is conducting a Walk -in drive on 24th November, 2018 for Technical Support Analyst to join our team and engage with prestigious global brands and organizations. The position holder shall provide a deep, strategy oriented, functional and analytical expertise to the clients and deliver solutions.

Headquartered in Princeton, U.S. in 1998, Zycus has grown every day to be established as an organization which now is a leading global provider of complete Source-to-Pay suite of procurement performance solutions.

We develop cloud-based (SaaS)Source-to-Pay solutionsfor large global enterprises, and have successfully deployed about 200 solutions to over 1000 Global clients. Our spirit of innovation and our passion to help procurement create greater business impact are reflected among procurement solution deployments that we have undertaken over the years. We are proud to have as our clients, some of the best-of- breed companies across verticals like Manufacturing, Automotives, Banking and Finance, Oil and Gas, Food Processing, Electronics, Telecommunications, Chemicals, Health and Pharma, Education and more.

With a team of 1200+ employees, we are present in India with 3 development centers at Bengaluru, Mumbai & Pune and offices in theU.S. (New Jersey , Atlanta, Chicago),U.K., Australia,Dubai, Netherland - Amsterdam andSingapore.


7 Product Lines with 20+ products

This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Zycus recruiting Technical Support Analyst candidates nearby Mumbai(Andheri East ), Navi Mumbai.Zycus vacancies for Technical Support Analyst is recruited through Written-test, Face to Face Interview etc.
Zycus Company recruits a lot of candidates every year based on the skills BPO, Customer Care Executive, International BPO, KPO, Voice Support. The candidates with BBA/BBM, MCA, MBA/PGDM, BE/B.Tech, PG Diploma, B.Com, BCA are selected to full fill the vacancies in Others job field. The candidates nearby Mumbai(Andheri East ), Navi Mumbai can apply for Technical Support Analyst position in Zycus. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Zycus recruitment, candidates are mostly chosen for the department of Others . To learn more about the current jobs and other details, it is better to go through official site of Zycus and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Zycus and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Zycus and near your city and get a secured career.