ad

Technical Support Analyst Jobs in Noida - Sendinblue

CW
Technical Support Analyst
Sendinblue
Sendinblue
Last Date 06 Dec 2020
Apply Now

Sendinblue - Job Details

Date of posting: 06 Oct 20
Sendinblue is the European leader in digital marketing software. We are a complete Sales & Marketing toolbox: email, SMS, Facebook ads, chat, CRM, and more in one single SaaS platform. Our mission is to empower all companies with the tools they need to build stronger customer relationships and grow their business through meaningful interactions.

At SendinBlue we serve more than 100,000 clients in 6 different languages all over the world. As a Tech Support

Analyst you’ll be responsible for making sure they get the best help possible when they face technical challenges.

Responsibilities
  • Analyse and fix technical issues reported by the Customer Care Team (level 1).
  • Set and monitor the SLAs (response time, quality of the answers etc).
  • Provide the right tools and create the process to ensure the best quality Tech support.
  • Work with the Technical Managers and the Product Owners to categorise and prioritise the tech tickets.
  • Work with the tech team to track status of product fixes, feature requests, and provide consolidated updates to the customers.
  • Actively work with the other Tech Support Team members, discuss the feedbacks and drive improvements in the current process.
  • Be the point of Escalation for the Customer Care to report concerns on support quality or timelines, or for critical issues needing immediate attention.

Skills Required
  • Bachelor's degree in Computer Science, Engineering or a related field with 1-2 years of experience in SAAS products.
  • Knowledge about API method’s (GET/POST/PUT/DELETE) and HTTP response codes (2XX, 4XX, 5XX).
  • Knowledge on DBs? (Required) (MySQL/MSSQL/Oracle, Mongo would be preferred)
  • Knowledge about JSON/XML(Required)Knowledge about logs or how do you read logs? (Required)
  • Good to have knowledge on any one monitoring tool.
  • Knowledge on any web developer tool (Inspect element). (Required)
  • Knowledge of basic terminal commands? (Required) (like: cd, grep, cat mv, rm etc)
  • Empathy for our clients and ownership in solving their issues.Excellence in bug troubleshooting,
  • KPIs and SLA management.In-depth knowledge of customer service principles and practices is a must.
  • Clear reporting to the senior leadership.
  • Very good english and strong communication skills, as well as a dedicated work ethics are a must.

Job Summary

Job Type : Full Time
Job Category : BSc/BCA/BBM,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 yrs )

About Sendinblue

Sendinblue
Apply Now
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
Technical Support-Delivery Analysis
Certificate Course (ITI), Diploma, B.Com, M.Com, MA...
Technology Associate
BE/B.Tech
Customer Service backoffice Executive
12th Pass (HSE)
Customer Service
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, MA...

People who view this job also look for jobs with following keywords

Fully solved online mock placement papers with latest test pattern,count down timer,detail test analysis with answer and explanation is available at Power Placement Preparation:P3.
Start your preparation now with P3 and increase your success probabiltiy.

Need a Institute/Coaching Class?

IT Courses / Govt Exam Preparation

Higher Studies / Studies Abroad

Post an enquiry and get instant responses from institutes and best Coaching Classes in your city

Sendinblue recruiting Technical Support Analyst Experienced(0 to 3 yrs) candidates candidates nearby Noida.Sendinblue vacancies for Technical Support Analyst is recruited through Written-test, Face to Face Interview etc.
Sendinblue Company recruits a lot of Experienced(0 to 3 yrs) candidates candidates every year based on the skills . The candidates with ME/M.Tech, M.Com, 12th Pass (HSE), BSc, BCA, BE/B.Tech, PG Diploma, MSc, Diploma, B.Com, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Noida can apply for Technical Support Analyst position in Sendinblue. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Sendinblue recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Sendinblue and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Sendinblue and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Sendinblue and near your city and get a secured career.