Technical Support Analyst Jobs Opening in A Client of Freshersworld at Nasik
Job Description
Technical Support Analyst
JOB DESCRIPTION
Providing technical support to US Healthcare clients (EHR, EMR) via E-Mail, phone, and other electronic mediums.
Talking to clients through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
Deploying software, utility upgrades, applications
Logging client queries using service management tools to record each & every query
Detect, record, and classify the incidents & provide initial incident support
Investigate, prioritize and diagnose the incidence based on impact & urgency
Resolve incidents and recover service as per agreed service levels & close the incidents
Maintain ownership, monitoring, tracking & communications about incidents
Provide management information about Incident Management quality and operations
Rapidly establishing a good working relationship with customers and other professionals, e.g., software developers.
Skills:
Able to work independently and efficiently to meet deadlines.
Able to promptly answer support-related emails, phone calls, and other electronic communications.
Self-motivated, detail-oriented, and organized.
Experience with hardware and software issues.
Proficient in Internet-related applications such as E-Mail clients, FTP clients, and Web Browsers.
Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
Job Particulars
Education BE/B.Tech
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id2779254
Job Category Tech Support
Locality Address
State Maharashtra
Country India
About Company
A Client of Freshersworld
Similar Jobs
Technical Support Engineer jobs in A Client of Freshersworld at Nashik
A Client of Freshersworld
Nashik 
3+ Years 
Salary not disclosed 
BE/B.Tech
Posted: 1 months ago
Apply Now
Relationship Manager jobs in A client of Teamlease at Nashik
A client of Teamlease
Nashik
Freshers
Salary not disclosed
B.Com, BBA/BBM, BSc
Posted: 8 days ago
Apply Now
Jobs By Location
Delhi
Noida
Gurgaon
Ahmedabad
Kolkata
Chennai
Pune
Hyderabad
Bangalore
Mumbai
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less
