Technical Support Analyst Non Voice - Web Chat Jobs in Bangalore - Black And White Business Solutions Pvt Ltd

Technical Support Analyst Non Voice - Web Chat
Black And White Business Solutions Pvt Ltd
Black And White Business Solutions Pvt Ltd
Last Date 04 Feb 2020
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Black And White Business Solutions Pvt Ltd - Job Details

Date of posting: 06 Dec 19

Dear Candidate,

Greeting from Black and White business Solutions Pvt Ltd !!

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Job Description:

Technical Support Analyst (Non-Voice - Web Chat, Live Chat, E-mail Support )
Roles and Responsibilities

  • Chat agents communicate with customers through live chat or email to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

  • To keep customers happy and successfully solve any problems that may arise, chat agents, perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:

  • Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

  • In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.

  • In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

  • Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.

  • As we mentioned above, chat agents are often the first person that a customer will speak with. Because of that, chat agents are the first people within their organization who will be alerted of website errors and other technical problems. If chat agents receive multiple queries about the same issue, they must report the issue to the IT department in order to solve the problem as quickly as possible.

    Qualification : Any Graduates/ UG / 10+2 /10+3

    Freshers/ Experience with Good/Excellent communication skills
    0.6month - 5years
    Preferred(Immediate joiners)

    Sal: 1.8lpa – upto 4.5lpa


    Address: 721, Chinmaya Mission Hospital Rd,

    Binnamangala, Stage 1, Indiranagar,

    Bengaluru, Karnataka 560038

    For more quires please Call

    Contact Person :Deeksha

    Number :

    Email ID :

Job Summary

Job Type : Full Time
Job Category : Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Black And White Business Solutions Pvt Ltd

Incorporated in 2006, Black & White Business Solutions Pvt Ltd has been the (STAFFING & Learning and Development) industry's leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs.
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This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
Customer Support Executive
Certificate Course (ITI), Diploma, B.Com, BA, M.Com...
BPO/Customer Support/Technical Support
10th Pass (SSC), 12th Pass (HSE), Any Graduate
Customer Support/BPO/Voice
10th Pass (SSC), 12th Pass (HSE), Any Graduate
Technical Support / Voice Process
B.Com, BBA/BBM, BCA, BE/B.Tech, BSc

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Black And White Business Solutions Pvt Ltd recruiting Technical Support Analyst Non Voice - Web Chat candidates nearby Bangalore.Black And White Business Solutions Pvt Ltd vacancies for Technical Support Analyst Non Voice - Web Chat is recruited through Written-test, Face to Face Interview etc.
Black And White Business Solutions Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with 12th Pass (HSE), BSc, BCA, BE/B.Tech, BBA/BBM, B.Com are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Bangalore can apply for Technical Support Analyst Non Voice - Web Chat position in Black And White Business Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Black And White Business Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Black And White Business Solutions Pvt Ltd and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Black And White Business Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Black And White Business Solutions Pvt Ltd and near your city and get a secured career.