Technical Support Analyst Non Voice - Web Chat Jobs in Bangalore - Black And White Business Solutions Pvt Ltd

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Job Description:

Technical Support Analyst (Non-Voice - Web Chat, Live Chat, E-mail Support )
Roles and Responsibilities

• Chat agents communicate with customers through live chat or email to answer questions, solve problems and troubleshoot. Since they function on the front line of customer service, it’s important that chat agents be comfortable communicating directly with customers. Chat agents can work remotely or in a standard office environment, and are generally required to have customer service experience.

• To keep customers happy and successfully solve any problems that may arise, chat agents, perform a range of tasks. Based on the job listings we analyzed, chat agents are expected to take on these duties and responsibilities:

• Whether chat agents are contacted by email or live chat, they must make a continual effort to respond to customers as quickly as possible. Once they receive a message from a customer, they must listen carefully to the customer’s question or complaint before following protocol in order to resolve the issue or answer the question.

• In addition to providing real-time support, chat agents thoroughly document each customer’s question or problem as well as the resulting answer or solution. This way, chat agents can help improve their organization’s overall functionality and efficiency.

• In order to help customers as effectively as possible, chat agents must make an effort to remain up to date on all the products and services that their organization offers. It’s especially important for chat agents to learn about new products and services, which customers may be more likely to ask questions about.

• Since they serve as their organization’s first point of contact with its customers, chat agents may be asked to make suggestions about how their organization can improve its customer service. Thus, chat agents should keep track of general patterns when communicating with customers.

• As we mentioned above, chat agents are often the first person that a customer will speak with. Because of that, chat agents are the first people within their organization who will be alerted of website errors and other technical problems. If chat agents receive multiple queries about the same issue, they must report the issue to the IT department in order to solve the problem as quickly as possible.

  Qualification : Any Graduates/ UG / 10+2 /10+3

  Freshers/ Experience with Good/Excellent communication skills
  0.6month - 5years
  Preferred(Immediate joiners)

  Sal: 1.8lpa – upto 4.5lpa

  Venue:

  Address: 721, Chinmaya Mission Hospital Rd,

  Binnamangala, Stage 1, Indiranagar,

  Bengaluru, Karnataka 560038

  For more quires please Call

  Contact Person :Deeksha

  Number :

  Email ID :