Technical Support Analyst/Sr.Technical Support Associate Jobs in Bangalore - Black And White Business Solutions
Technical Support Analyst/Sr.Technical Support Associate
Job Description
Dear Candidate's,
Greeting form Black and White Business Solutions Pvt Ltd..!!
Huge openings with International Voice in Various Domain
* Telecom * Media * Healthcare * Banking * Technical * Accounts
Black And White Business Solutions Pvt Ltd for Spot Offers in Fresher / Experienced can apply Desired Candidate Profile
Looking for Immediate joiner !!
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any
Specialization
Shift : Rotational Shifts / UK / US / Day Shift Experience :
Freshers / Experience
Sal : (freshers 2lpa) -( Experience up to 4.5lpa)
Designation : Technical Support Analyst /Sr.Technical Support
Associate/ Process Associate/ Sr Process Associate/ Customer
Support/ Sr.Customer Support
Technical :
Troubleshooting Command for IP Adress/Adobe Photoshop /
ticketing tool / RAM/ROM/Networking
LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office
365 /Control Panel/ Internet setting
JOB Role :
- Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails/chats regarding technical issues for end-users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
* Possess good analytical skills -
detail-oriented
* Possess good communication skills, both
oral and written
* Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2, 10+3.* Should be flexible with rotational shift.
Job Particulars
About Company
Incorporated in 2006, we are the leader and innovator of the staffing industry and today, have evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our client's hand in hand to overcome the challenge they face in attracting/interviewing and retaining Junior / Middle & Top Management professionals.