Technical Support Analyst /Sr.Technical Support Associate Jobs in Bangalore - Black And White Business Solutions

FEATURED JOB

Technical Support Analyst /Sr.Technical Support Associate

Black And White Business Solutions

1 to 3+ Years

18000 - 50000 Monthly

Expired

Posted: 04 Dec 21

Job Description

Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!

Huge Openings with TOP BPO MNC's - Network Support Engineer / Technical Support (International Voice a ).'' CCNA / CCNP Certification Added advantage ''(knowledge on this certification)
Contact : HR Pooja @ Email--

Designation : Network Support / Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO / CCNA

Technical :
Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting

JOB Role :

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements

Has technical experience and skills in the areas of problem determination, creativity and analysis.
Skills Required :

Should be flexible with rotational Shifts
Excellent English Communication Skills
Only Graduates
Minimum 1-8 year of experience in Network / Technical support mandatory .

For more quires Call:
Contact : HR Pooja @ Email-- Required Candidate profile
One day interview process -
Desired Candidate Profile
* Possess good communication skills, both oral and written *Have a good attitude - should be committed to the work.* only graduates can appear . * Should be flexible with rotational shift.

***PLEASE DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S***