Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / USExperience: Freshers / Experience
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Rotational Shifts
Engaged in handling calls of Enterprise & different business units (Internal & External)Provide World Class Customer Service.
End to Transaction of Reports.Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skillsExcellent verbal and written communication skills
Providing Voice support to Internal and External End Users.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
Perform problem cause analysisResolve customer queries and achieve customer delight.
Ability to Identify
Opportunity and Implement Process ImprovementsHas technical experience and skills in the areas of problem determination, creativity, and analysis.
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2, 10+3 Pass out
* Should be flexible with rotational shift.
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