Technical Support Analyst /Sr.Technical Support Associate/ Process Associate Jobs in Bangalore - Black And White Business Solutions
Job Description
Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation: Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)
Technical :
Troubleshooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
Customer :
Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing
JOB Role :
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users.
Greeting from Black and White Business Solutions Pvt Ltd..!!
Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Day Shift / Rotational Shifts
Designation: Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser)
Technical :
Troubleshooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
Customer :
Banking / Insurance / E Commerce / Telecom / Airline ticketing / Medical Billing / AR Calling / Accounts / Hospital Billing / Physician billing
JOB Role :
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users.
The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Required Candidate profile
One day interview process - Fresher / Experienced can apply
Desired Candidate Profile
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2, 10+3. * Should be flexible with rotational shift.
*DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Required Candidate profile
One day interview process - Fresher / Experienced can apply
Desired Candidate Profile
* Possess good communication skills, both oral and written
*Have a good attitude - should be committed to the work.
* Any graduates can appear or 10+2, 10+3. * Should be flexible with rotational shift.
*DO REFER YOUR FRIENDS LOOKING FOR BPO JOB'S*
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1095072
Job Category Diploma , BSc/BCA/BBM , Tech Support
Locality Address Bommanahalli, BTM , Commercial Street , Cunningham Road , Electronic City
State Karnataka
Country India
About Company
Incorporated in 2006, We are the staffing industrys leader and innovator, and today, has evolved as a premier provider of manpower for some of the fortune 500 companies for their junior/middle & executive talent management staffing needs. We work with our clients hand on hand to overcome the challenges they face in attracting / interviewing and retaining Junior / Middle & Top Management professionals
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