Technical Support Associate Jobs in Delhi - Innthink
Technical Support Associate
Innthink
0 to 3 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW 
Expired
Posted: 13 Jul 20
Job Description
The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.
Roles And Responsibilities
Roles And Responsibilities
- Provide Training to our new clients and support to our existing clients.
- Manage and progress client support through visits, emails and calls.
- Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
- Identify high priority customer issues and escalate to appropriate team members, including management.
- Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
- Update users and change permissions within the CRM.
- Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id959415
Job Category Diploma , Tech Support
Locality Address
State Delhi
Country India
About Company
innthink
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