Technical Support Associate Jobs in Delhi - Innthink

Technical Support Associate
Innthink
Expired
Posted: 13 Jul 20
Job Description
The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.
Roles And Responsibilities
Roles And Responsibilities
- Provide Training to our new clients and support to our existing clients.
- Manage and progress client support through visits, emails and calls.
- Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
- Identify high priority customer issues and escalate to appropriate team members, including management.
- Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
- Update users and change permissions within the CRM.
- Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id959415
Job Category Diploma , Tech Support
Locality Address
State Delhi
Country India
About Company
innthink
Jobs By Location
Delhi
Noida
Chennai
Gurgaon
Kolkata
Hyderabad
Ahmedabad
Bangalore
Pune
Mumbai
Others also searched for
Active Jobs By Type
View all
View less...
Active Jobs By Category
View all
View less