Technical Support Associate Jobs in Delhi - Innthink

Technical Support Associate

Innthink

0 to 3 Years

Not disclosed

Expired

Posted: 13 Jul 20

Job Description

The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.

Roles And Responsibilities

Provide Training to our new clients and support to our existing clients.
Manage and progress client support through visits, emails and calls.
Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
Identify high priority customer issues and escalate to appropriate team members, including management.
Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
Update users and change permissions within the CRM.
Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.