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Technical Support Associate Jobs in Delhi - Innthink

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Technical Support Associate
Innthink
Innthink
Last Date 12 Sep 2020
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Innthink - Job Details

Date of posting: 13 Jul 20
The Technical Support Associate role is responsible for providing 1 st line support to users of our Business Systems. The role will work in a collaborative team environment and be responsible for escalating client issues as appropriate, receiving 2nd line support, advice and development from team members.

Roles And Responsibilities
  • Provide Training to our new clients and support to our existing clients.
  • Manage and progress client support through visits, emails and calls.
  • Document problems and activity and solution for each case. Also, Communicate the status of issues to clients and to the CRM team.
  • Identify high priority customer issues and escalate to appropriate team members, including management.
  • Work with customers and other team members to investigate, test and develop solutions and workarounds to resolve client issues/requests.
  • Update users and change permissions within the CRM.
  • Perform in-depth analysis of CRM user issues to determine causes and solution. Deliver CRM Training on an as needed basis.

Job Summary

Job Type : Full Time
Job Category : Diploma,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Innthink

innthink
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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Innthink recruiting Technical Support Associate Experienced(0 to 3 Years) candidates candidates nearby Delhi.Innthink vacancies for Technical Support Associate is recruited through Written-test, Face to Face Interview etc.
Innthink Company recruits a lot of Experienced(0 to 3 Years) candidates candidates every year based on the skills . The candidates with M.Com, BBA/BBM, MA, BSc, BCA, BSW, BEd, MEd, 12th Pass (HSE), Vocational Training, PG Diploma, MSc, Certificate Course (ITI), M Phil / Ph.D, Diploma, B.Com, BFA, MCA are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Delhi can apply for Technical Support Associate position in Innthink. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Innthink recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Innthink and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Innthink and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Innthink and near your city and get a secured career.