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Technical Support Associate Jobs in Hyderabad - IBM

Technical Support Associate
IBM
Any Graduate
0 to 2 Years
Technical Support Associate Jobs in Hyderabad - IBM
Last Date 16 Aug 2019

IBM - Job Details

Date of posting: 17 Jun 19
Technical Support Associate

Required Education: Bachelor's Degree

Position Type: Early Professional

Category: Product Services

Required Professional and Technical Expertise
  • Minimum 0 to 2 years of experience in Technical Support role
  • Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
  • Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
  • Utilize available time efficiently in order to achieve effective and efficient results
  • Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
  • Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
  • Knowledge in commercially standard software applications and major desktop operating systems.

Preferred Professional and Technical Expertise:
  • Awareness of basic networking concepts and technologies.
  • Identify basic hardware parts and aware of basic hardware concepts
  • User level familiarity with at least one e-mail client - Outlook, Notes etc.
  • Questioning/probing skills, as relevant to the issue and level of the caller
  • See opportunity and implement process improvements
  • Ability to meet a set of defined account agent productivity measurement
  • Willingness to work in rotation shifts.

Role and Responsibilities:
  • Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.
  • Handle complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
  • Provide remote infrastructure support delivery and performing problem cause analysis
  • Collaborate with fellow support colleagues and other internal organizations to provide superior customer service
  • Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
  • Anticipate customer needs and effectively addressing concerns related to their issue or resolution
  • Provide direct technical assistance to customers via phone, email, and chat.

You will come with:
  • The ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintains poise and professionalism even with very difficult and demanding customer.

How we’ll help you grow:
  • You’ll have access to all the technical and management training courses to grow your expertise.
  • You’ll learn directly from expert developers in the field; our team leads love to mentor.
  • You have the opportunity to work in many different areas to determine what really excites you.

City: Hyderabad

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 2 Years )

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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IBM recruiting Technical Support Associate Experienced(0 to 2 Years) candidates candidates nearby Hyderabad.IBM vacancies for Technical Support Associate is recruited through Written-test, Face to Face Interview etc.
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