Technical Support Associate Jobs Opening in Support Services at Bangalore
Job Description
We are hiring a Technical Support Associate to assist users with software and hardware issues, ensure smooth day-to-day operations, and provide timely and professional support.
Respond to user queries via phone, email, or chat.
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Troubleshoot software and hardware problems.
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Guide users through step-by-step solutions.
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Log and track issues for resolution.
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Support device setup and software installations.
Key Responsibilities:
1. Customer Support & Troubleshooting
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Respond to customer queries via call, email, or live chat.
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Diagnose and resolve basic technical issues related to hardware, software, network, or product-specific platforms.
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Guide customers step-by-step through troubleshooting processes.
2. Incident Management
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Log, track, and manage support tickets in helpdesk systems (e.g., Zendesk, Freshdesk, ServiceNow).
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Escalate unresolved issues to the appropriate internal teams or Level 2/3 support.
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Follow up with users to ensure full resolution and satisfaction.
3. Product Knowledge & Guidance
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Stay updated on the latest product features, updates, and system integrations.
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Educate customers on using tools or features effectively to avoid recurring issues.
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Assist in creating and updating user manuals, FAQs, and knowledge base articles.
4. System Monitoring & Reporting
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Monitor system alerts and proactively address potential issues.
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Report recurring problems or software bugs to the product development or engineering team.
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Document technical issues and their solutions for future reference.
5. Team Collaboration
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Work closely with other technical support associates, QA teams, and developers to resolve issues.
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Participate in regular training, team meetings, and knowledge-sharing sessions.
More information about this Technical Support Associate Job
Please go through the below FAQs to get all answers related to the given Technical Support Associate job
- What are the job requirements to apply for this Technical Support Associate job position?
- Ans: A candidate must have a minimum of fresher as an Technical Support Associate
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BCA, BE/B.Tech, BSc, CS
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Technical Support Associate is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Technical Support Associate position?
- Ans: There are immediate 1 job openings for Technical Support Associate in our Organisation.
Job Particulars
About Company
Bangalore 
Freshers 
Salary not disclosed 
BE/B.Tech(Civil Engineering, Mechanical Engineering), MBA/PGDM(Administration, Project Management, Marketing and Business Analytics)
Bangalore, Udupi
Freshers
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BA, BBA/BBM, BSc
Bangalore
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BCA, BE/B.Tech, BSc
Bangalore
Freshers
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BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BSc
Bangalore
Freshers
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BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
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B.Com, BBA/BBM, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc
Bangalore
Freshers
Salary not disclosed
BCA, BE/B.Tech, BSc 
