Technical Support Engineer fresher and 1 to 3 years Experience Job in Client of teamlease private limited at Erode

Technical Support Engineer fresher and 1 to 3 years Experience

Client of teamlease private limited

1 to 3 Years

Not disclosed

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Posted: 25 Aug 26

Job Description

Designation - Technical Support Engineer fresher and 1 to 3 years Experience

A Technical Support Engineer will research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal departments.

Responsibilities

Research and identify solutions to software and hardware issues

Diagnose and troubleshoot technical issues, including account setup and network configuration

Ask customers targeted questions to quickly understand the root of the problem

Track computer system issues through to resolution, within agreed time limits

Talk clients through a series of actions, either via phone, email or chat, until theyâve solved a technical issue

Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

Provide prompt and accurate feedback to customers

Refer to internal database or external resources to provide accurate tech solutions

Ensure all issues are properly logged

Prioritize and manage several open issues at one time

Follow up with clients to ensure their IT systems are fully functional after troubleshooting